I'm unable to install Coldfusion10 on IIS 7.5

Report · Dec 03, 2013

I installed and reinstalled both the OS and ColdFusion10 several times. My default page (index.cfm in the root directory) is giving me a CF 404 Error Page with the message: The page you are trying to access could not be found. Please try again or notify the administrator. A view at the source code suggests it's a CF custom page, and not an IIS page.

I have the jakarta virtual directory, as well as the CFIDE virtual directory. In fact, the Coldfusion Administrator comes up without a hitch. All the updates for both CF10 and the OS have been installed. I've uninstalled and reinstalled the site using the web connection tool more times than I can count and I've even copied content manually into the files in the config/[magic number] folder. I've also loosened the security settings on the config folder to allow IIS_IUSRS access. Still no dice. I've enabled the ApplicationPool my default web site is using to run 32 bit applications. Nothing changed.

Before I role back either the operating system or go back to ColdFusion9, could someone please explain what's going on here? I was able to install CF10 on our developer server without problems, and that server is running IIS 6.0.

Please help. I'm under a deadline here and really need to move forward one way or the other. Thanks.

Report · Dec 03, 2013

Hi Angela,

Are you able to access the the site with http://mydomain.com/ and http://mydomain.com/index.cfm both?

Please try adding the following information in web.config:-

<system.webServer>

<files>

</files>

</defaultDocument>

</system.webServer>

</configuration>

Alternatively, enter the following at the command prompt:

appcmd set config /section:defaultDocument /+files.[value='index.cfm']

where index.cfm is the default document to be added. You may try restarting IIS after the above steps.

Regards,

Anit Kumar

Report · Dec 03, 2013

Thanks. I wasn't able to find a web.config file anywhere on the server, so I created one in the root directory of my default web site and placed in it the information you included in your reply. I then restarted IIS. Nothing's changed.

When I browse to IP Address/index.cfm, I get an IIS 404 error --

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

When I browse to just the IP address, I get the CF error page. Browsing to any other folder or file within the default website also brings up a 404 error, although browsing to IP Address/cfide/administrator takes me to the ColdFusion Administrator.

Report · Dec 03, 2013

Can you go inside IIS, select "Content View" from the bottom and then browse to the index.cfm. Is it redirecting to jakarta/isapi_redirect.dll?

If yes, then please remove the connector. Also, double check that the handlers are removed. Recreate the connector and browse to your site.

Regards,

Anit Kumar

Report · Dec 03, 2013

It doesn't appear to be. It just opens up my broswer to localhost/index.cfm. I don't see any kind of redirect on that file. Jakarta virtual directory redirects to C:\ColdFusion10\config\wsconfig\1

Report · Dec 03, 2013

You can enable "detailed error" under Error Pages in IIS for a descriptive error message for 404.

Also, can you check if the default document is set properly under IIS. Also, if it is a development server, then can we try removing the connector and recreating the connector. After removing the connector, please make sure that the handlers are removed.

Regards,

Anit Kumar

Report · Dec 03, 2013

I enabled detailed errors in IIS, but the 404 error page I'm seeing appears to be the ColdFusion 404 error template, not the IIS error template. The default document is correct.

I removed the connector and made sure the virtual directories (jakarta, CFIDE) and config/1 folder were gone. Restarted IIS. Reconnected. Same error.

Report · Dec 03, 2013

Thanks for trying that. Can we create a test website, having a sample index.htm page. Set the default document to index.htm and see if that works.

Just another quick question: Is CF10 installed in 64-bit mode or 32-bit?

Regards,

Anit Kumar

Report · Dec 03, 2013

You're welcome! Thanks for helping. The server settings in CF Admin show the following: Java VM Name Java HotSpot(TM) 64-Bit Server VM. It's a 64 bit server.

I set up a default.htm page with the CF code on the index.cfm page, pushed that up the list so that it would be the default page, and it shows up but the CF code isn't running. Instead of recognizing a value, for example, between a couple of cfoutput tags, I just get hashtags and within that, the name of a variable. So it's serving up the page just fine, but CF isn't running on it.

Report · Dec 03, 2013

I think, we figured it out. Can you navigate to App pool settings and select the App pool. Under the advance settings, change the "Enable 32-bit Applications" to False, as your CF is running in 64-bit mode.

Recreate the connector and your site should be up and running.

Regards,

Anit Kumar

Report · Dec 03, 2013

I did all this, and I'm still getting a 404 error when I browse to IP Address/index.cfm or just IP Address. When I browse to default.htm, I get the a page that's coded with non-functioning coldfusion code. Is there something that needs a reboot?

Report · Dec 03, 2013

After changing the advanced settings, we need to restart the App pool followed by restarting IIS. Can you try again.

Also, can you browse to the pages, from within IIS?

Regards,

Anit Kumar

Report · Dec 03, 2013

I did this, and I'm still getting that 404 error message.

Report · Dec 03, 2013

As per our discussion, the 404 error was due to "Secure Profiling ". Changed the Missing Template Handler and Site-wide Error Handler. The error showed up porperly.

Issue seems to be specific to the Network drive.

Regards,

Anit Kumar

Report · Dec 04, 2013

Yes, it does. I reinstalled ColdFusion using the "non-secure" mode and it still will not run on websites in anything other than my c: drive. At first, it gave me the 404 file not found (CF) error. Then I changed the runas account on all the ColdFusion services (as specified in the lockdown guide). I added this account to the Adfministrator group. Now, when I try to open my site on the W: drive (browsing to any .cfm page from IIS), I get a Server 500 error -- even on the Administrator.

Can you tell me what permissions are necessary to run CF10 on IIS 7.5 on a local drive other than c:? I think this is what's going on, here. Thanks.

Here's the full error message:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: java.lang.NullPointerException coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:129) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:204) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)

root cause

java.lang.NullPointerException coldfusion.CfmServlet.init(CfmServlet.java:97) coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:204) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.23 logs.

Report · Dec 04, 2013

Could you please delete all the log files, restart the server and provide us the errors that you see in exception.log file?

Regards,

Anit Kumar

Report · Dec 04, 2013

"Fatal","pool-2-thread-1","12/04/13","09:48:02",,"Unable to store the license data in the license properties file. The cause of this was: java.io.FileNotFoundException: C:\ColdFusion10\cfusion\lib\license.properties (Access is denied)"

coldfusion.license.LicenseServiceImpl$UnableToStoreLicenseException: Unable to store the license data in the license properties file.

at coldfusion.license.LicenseServiceImpl.storeWithoutLock(Unknown Source)

at coldfusion.license.LicenseServiceImpl.store(Unknown Source)

at coldfusion.license.LicenseServiceImpl.init(Unknown Source)

at coldfusion.license.LicenseServiceImpl.load(Unknown Source)

at coldfusion.server.ServiceBase.start(ServiceBase.java:59)

at coldfusion.server.CFService.setupLicense(CFService.java:398)

at coldfusion.server.CFService.start(CFService.java:511)

at coldfusion.server.j2ee.CFStartUpServlet.startCFService(CFStartUpServlet.java:110)

at coldfusion.server.j2ee.CFStartUpServlet.init(CFStartUpServlet.java:86)

at javax.servlet.GenericServlet.init(GenericServlet.java:160)

at coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121)

at coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59)

at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)

at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)

at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)

at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5001)

at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5278)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1525)

at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1515)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)

at java.util.concurrent.FutureTask.run(FutureTask.java:166)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

at java.lang.Thread.run(Thread.java:722)

Caused by: java.io.FileNotFoundException: C:\ColdFusion10\cfusion\lib\license.properties (Access is denied)

at java.io.FileOutputStream.open(Native Method)

at java.io.FileOutputStream.<init>(FileOutputStream.java:212)

at java.io.FileOutputStream.<init>(FileOutputStream.java:165)

... 25 more

"Error","pool-2-thread-1","12/04/13","09:48:02",,"Unable to initialise License service: coldfusion.server.ServiceException: Unable to store the license data in the license properties file."

coldfusion.server.ServiceException: Unable to store the license data in the license properties file.