2 Replies Latest reply: Dec 4, 2013 6:24 AM by peterz13 RSS

    Can’t open the application “Adobe Illustrator CS6.app” because it is not supported...

    dlscape

      UPDATE - Ahhh haaaa!  If I log in with the guest account Illustrator works fine! WTF!? Oh well, at least I have a direction to be working towards, thanks for all the suggestions and assistance Adobe Community!

       

      That was sarcasm by the way...

       

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      UPDATE - Just installed the latest Illustrator update from Adobe - still not loading. Tried reseting the iMac's PRAM, no luck.

       

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      UPDATE - I've just reinstalled the whole CS6 Suite, and the only things that have changed are that I now have a little white no entry sign over Illustrator (it still won't load) and I also have 1.5GB of application updates to do

       

      I don't have any direct evidence but I'm guessing this is a Mavericks incompatibility judging by the other issues people are having with Illustrator. Any suggestions are welcome!

       

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      I've been using CS6 on my iMac for the past year (3.2GHz Intel Core i5, 32GB ram).  Everything running fine, no problems.

       

      Then I get the popup from Apple saying to upgrade to Mavericks, so I did. After updating my Java version, for the next two weeks everything carried on running fine. Until just now.

       

      I finished working on an Illustrator file, saved it and then exited, only to remember I needed to make one more small change. So I clicked on the AI icon and got this error message;

       

      'You can’t open the application “Adobe Illustrator CS6.app” because it is not supported on this type of Mac.' Eh???

       

      I tried doing a reboot thinking that maybe something had just gone wonkey and needed resetting. Still no luck. So I reinstalled Java again. Nope. Then I tried every other CS6 app and they all ran fine.

       

      Does anyone know what could cause Illustrator CS6 to be working fine for weeks and then suddenly become an unsupported app? These things always happen with you're right up against a deadline! I NEED ILLUSTRATOR WORKING NOW! HEEEEEELLLLLLLPPPP!

       

      James