2 Replies Latest reply: Dec 6, 2013 10:26 AM by sebrame RSS

    Muse crashes on attempt to save.

    sebrame Community Member

      Well, after a couple of weks creating a new site, I've gotten to the point where I am ready to upload today's edits and make my site live, except that when I try to save the site, it crashes with this error...

       

      Assert: "Unowned UID in database. UID: U15017 Class: LinkProxy persistOwner:BaseLink uid:U15013"

       

      Unfortunately, Muse currently has no 'auto-save' function such as we have in Premiere, so I'm stuck with probably abandoning all of today's edits, and starting over with yesterday's end-of-day backup.

        • 1. Re: Muse crashes on attempt to save.
          Zak Williamson (Adobe) Employee Hosts

          Actually, Muse does have an automatic "mini-save" feature.

           

          However, in the case of this particular error the Save As will generally have completed.

           

          Re-launch Muse and if it sees unsaved changes it will automatically open your file, apply those changes and mark the filename with the suffix "-recovered" in the window title. It will also force you to do a Save As rather than a Save.

           

          Unfortunately, the error indicates a problem within the file which will cause the error to occur anytime a Save As is attempted. To correct that you'll need to send us the file. We'll repair it and return it.

           

          On the plus side, we identified the root cause of this error recently, so it will be fixed in a future release.

           

          Please send the .muse file to muse-support@adobe.com along with a link to this thread. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer. Thanks.

          • 2. Re: Muse crashes on attempt to save.
            sebrame Community Member

            Actually, the 'mini-save' function was making it a bit difficult to trace down the problem, as it would 'auto-save' and therefore crash while I was diagnosing. But, I think I narrowed it down to museGrid's 'Meta Plus Lite' widget. After removing that widget from the site, the problem ceased.

             

            But seriously, since a website can entail hours and hours of work, a real 'auto-save' of several version of the project file would be very helpful, especially since Muse is still in it's relative infancy. I've reported a couple of other crashes in addition to this one. Being able to back up a version or two sure would be helpful.