Error 49 when update Photoshop

[Coflotte]

Hi,

I have subscribed to CC for photographe yesterday. The installation of Lightroom has proceeded without problems but for Photoshop, I have had some error message although it is possible to use it.

Today, I wanted to update Photoshop but I have always the same error message : Error49.

Canyou help me?

Thanks

[kglad]

attach a screenshot of the error message (unless that's an invalid credential error - http://helpx.adobe.com/legacy/kb/ldap-troubleshooting.html)

[Coflotte]

This is the screenshot. Sorry it is in french

[kglad]

see if you can update your cc app by quitting it and then relaunching.

if that fails,

• Try to delete AAMupdater folder from

         ~/Library/Application Support/Adobe/

If that fails,

• Rename the opm.db file under

        ~/Library/Application Support/Adobe/OOBE

[Coflotte · Accepted solution]

I solved it. It seems that there was a problem with Firebox when I was connected with my Adobe account.

I have restarted several times my laptop and the last time without relaunching Firebox and then it worked.

Thank you for your help.

[kglad]

you're welcome.

[xBlade246]

WHAT IS FIREBOX IM STILL HAVING TROUBLE D: D: D:

[Robert_____-VASILE]

kglad‌, this actually works for windows too

remove

C:\Users\{username}\AppData\Local\Adobe\AAMUpdater

and

C:\Users\{username}\AppData\Local\Adobe\OOBE