What to do when autorisation fails and I get a code E_Auth_not_ready?

[StephiM]

What to do when autorisation fails and I get a code E_Auth_not_ready?

[sjpt]

One possible reason ...

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Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

[StephiM]

Thank you so much! Removing any authorisation did the trick...

sjpt <forums_noreply@adobe.com> schrieb am 23:28 Dienstag, 10.Dezember 2013:

Re: What to do when autorisation fails and I get a code E_Auth_not_ready? created by sjpt in Adobe Digital Editions - View the full discussion