1 Reply Latest reply: Dec 12, 2013 1:52 PM by Jeff A Wright RSS

    Can't get the Camera Raw update to 8.3

    oldbalddude Community Member

      OK, this happens every time there is an update. I see that Adobe has an update for Photoshop CC, but the Creative Clod Desktop application says it is up to date, which it isn't. Have contacted Adobe support many times Twice today, the Chat people cut me off while transferring.

       

      What I have already done:

       

      Since I have been through this many times, I know the standard drill well.

       

      Log in and out via the desktop app. even go so far as to log out, quit, reboot the computer and log back in. Didn't help.

       

      Delete the AAM & OOBE(?) stuff and do the same thing. Didn't help.

       

      Uninstall and reinstall the Photoshop CC application. Reinstalled the 8.2 version of the plugin.

       

      Uninstall and reinstall the Creative Clod Desktop application. Didn't help.

       

      Contacted Adobe support and got cut off twice.

       

      FWIW, I have a permanent license for Lightroom and got an update notice for it via the old style updater and it worked fine, but now I get a notice when I try to go to Photoshop that I need the Camera Raw 8.3 plugin which Adobe refuses to let me get.

       

      This happens with every update, but the trick that worked the last time never works again. To say I am frustrated would be a massive understatement.