1 Reply Latest reply: Dec 12, 2013 12:49 PM by Elliott B. RSS

    How to uninstall Creative Cloud Desktop

    Elliott B. Community Member

      I'm mad.  I was just on the phone with Adobe technical support, I think the guy's name was Avanish or something like that.

       

      My Creative Cloud app was showing updates to Premiere CS6, which is not installed, and he said I can fix that by uninstalling and reinstalling Creative Cloud Desktop, without uninstalling any of the other applications.  So I clicked the uninstaller he specified, and ALL MY CC APPLICATIONS ARE GONE.

      This is going to waste several hours downloading many gigabytes of installers.

       

      And worse, when I reinstalled Creative Cloud from the website, it still thinks my apps are installed, so it doesn't show the download button for any of them.  Now I have to figure out how to trash its preferences.