Flash update to Version 11.9.900.117 fails to install

[Birddog55]

I have verified that I have Flash version 11.9.900.117 installed on my Mac running OS X.8.5. When trying to install the new update. The download process fails during the Install process.

[C_F_McBlob]

Does it get to 50% and then you see a "General Installation Error"?

[Birddog55]

Thanks for the reply. One one occasion it got to 60%. All other attempts reached 5 or 6%. The message was "Installation Failed", Get Support. I removed the Preference Pane, and tried a new Installation. That failed too.

[C_F_McBlob]

OK, as long as it WASN'T "General Installation Error" specifically. That's a bad one. It comes from deleting the mach_kernel file which the 10.8.5 update made visible. THOUSANDS of people deleted it not knowing what it is. It's a base file for your OS and NOTHING can install or update without it.

That said, I recommend you do a complete clean install per the instructions here: http://forums.adobe.com/thread/1343084

[Birddog55]

Thanks. I'll try this.

[Markissocool]

Mike. It was a good try. I followed your directions to the letter (I'm an experienced Mac user). The same message occured - This time "Installation Failed" message occured at 39%. Any clues?

[Markissocool]

Mike. It was a good try. I followed your directions to the letter (I'm an experienced Mac user). The same message occured - This time "Installation Failed" message occured at 39%. Any clues?

[C_F_McBlob]

Mount the DMG and when it opens, right click the installer app. Choose "Show Package Contents".

In Contents/Resources - double click the Adobe Flash Player.pkg and run it outside of the normal installer.

[Birddog55]

I followed your instructions again, Mike. I should note that I have my HD partitioned, running OS X.8 Mtn Lion on one partition, and OS X.6 Snow Leopard on the other. When I ran the installer from the Package contents (Adobe Flash Player.pkg), only the Snow Leopard partition would accept the installation. The installer noted that the Mtn Lion partition was NOT available. This latest installer is supposed to be for OS X.6 or later. What gives? Any clues?

[C_F_McBlob]

Have you tried creating a new (admin) account and running the installer unser that account?  It may be a permissions problem.

[Birddog55]

I will try this tomorrow. Thanks.