10 Replies Latest reply: Feb 13, 2014 12:24 PM by Todd_Kopriva RSS

    After Effects 12.2 Cache won't empty

    ActionCamStudio Community Member

      Hello, just updated to the new AE version and really soon i run in a problem. The Purge - All memory and disc cache doesn't work anymore. I can't delete the cache even in the preference window. Nothing happens. It recognize the exact space occupied by the cache, but if i press ok i have a flash and nothing happens. I've deleted the old 12.1 cache folder, reset AE preferences, delete the folder again, restart the computer. Simply it doesn't work anymore. I've read that there is an update to this function, but for me is somethig that have broken what is ever work, since 12.0. So, 12.0 and 12.1 works... 12.2 no!

      Sorry, but i'm a bit frustrated...nothing seems to go in the right way with CC software, at least for me.

      I've not changed anything in my system, i have only CC apps on a fresh formatted system.

      If there is something that i can try, please let me know...

      Thank you,

      Roberto

        • 1. Re: After Effects 12.2 Cache won't empty
          ActionCamStudio Community Member

          PS

          I have tested the update on other four machine in the office where i work,three PC and one Mac..(i know, here in Italy is saturday 1.26 AM and i have to sleep!).No one of the AE is able to clean the cache. I have tried to clean the old 12.1 folder, but nothing happens. So what happen is this: AE see the cache files and reports the right disc space used. When i click "ok" the clean cache window pops up and disappear after a "flash". The cache is still there. Now, if i clean manually the cache, when select clean disc etc... in AE, it continue to show the old amount of data. In other words, doesn't see that there is no more cache on the SSD. Onthe PC, UAC is turned off, i have tried to run AE as Administrator, clean again preferences.Win 7 Pro. On MAC i don't really know wich OS is running...sorry but i'm a Windows fan!

          Is there a workaround or a way to understand why AE won't clean the cache anymore? Yes, i can do it manually, but i don't understand why something that have ever worked now doesn't work!

           

          My (well known i think!) PC spec:

           

          i7 980x

          GTX680 4Gb

          24Gb DDR3 Triple Channel 1333Mhz

          MXO2 MIni with Max

          2x SSD Intel DCS 3500 (one for cache)

           

          In the office systems are really similar to mine, with the same Intel SSD for cache.

           

          Thank you again,

          Roberto

          • 2. Re: After Effects 12.2 Cache won't empty
            Will_Lockwood Adobe Employee

            Roberto, we can reproduce this in European OS installs. It appears to be related to the difference in numbers for decimal marks. Thanks for the report. We are looking at a fix.

             

            As a test, could you create a new folder at the root of the drive called Temp? Then, go into the disk cache preference and then click on Choose Folder and select this newly created "Temp" folder as the disk cache folder. See if disk cache purging then works correctly for you and let us know.

            • 3. Re: After Effects 12.2 Cache won't empty
              ActionCamStudio Community Member

              Thank you Will,glad to ear that you can reproduce the issue. I'll try this method as soon as i can, but not before tuesday.Just to be clear, do you mean to create a new Temp folder, but not delete the old one? My Cache folder is in the main root of the SSD and it's called AE CACHE. The SSD is used only for AE cache.

              Thank you again and i'll report back as soon as i can.

              • 4. Re: After Effects 12.2 Cache won't empty
                Will_Lockwood Adobe Employee

                Thanks for the quick update. If you already are targetting a non-default location folder then there is no need to test further. I will have an Italian system to test with on Monday and will be able to test the fix on that system. 

                • 5. Re: After Effects 12.2 Cache won't empty
                  Will_Lockwood Adobe Employee

                  Until we can push out a fix the workaround is to manually delete the disk cache folder when desired or temporarily set the OS regional numbers setting to US numbering for decimal and thousands.

                   

                  numbers.png

                  • 6. Re: After Effects 12.2 Cache won't empty
                    ActionCamStudio Community Member

                    Thank you so much Will. I'll try changing OS regional numbers to US numbering for decimal and thousands. Deleting cache manually is not a pain, but while i'm working i use to clean cache from AE automatically, is an habit!

                    I'll wait for the fix. Thanks again for your time Will.

                    Roberto

                    • 7. Re: After Effects 12.2 Cache won't empty
                      Will_Lockwood Adobe Employee

                      Thanks for the good feedback. Note that automatic disk cache purging will still honor the disk cache size limit setting in the preferences regardless of regional numbers setting.

                      • 8. Re: After Effects 12.2 Cache won't empty
                        ActionCamStudio Community Member

                        Will, it does the trick! Thank you again!

                        Roberto

                        • 9. Re: After Effects 12.2 Cache won't empty
                          Todd_Kopriva Adobe Employee

                          FYI: We found a problem with the bug-fix update, so we needed to build a new patch and redo some testing. We're still working on this and hope to have a bug-fix update out within a week or two.

                           

                          In the meantime, here's a post about some known issues (including this one) and their workarounds:

                          http://adobe.ly/Lyq9D8

                          • 10. Re: After Effects 12.2 Cache won't empty
                            Todd_Kopriva Adobe Employee

                            This problem is addressed by the After Effects CC (12.2.1) bug-fix update, which is now available:

                            http://adobe.ly/AE_CC_1221

                             

                            Note the part at the end of that page about a crucial update for the Creative Cloud desktop application, which addresses some severe problems with AME, Premiere Pro, and After Effects.