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Upgrading to 4.7 using Master Collection 5.5 SN

New Here ,
Dec 16, 2013 Dec 16, 2013

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Hi,

I have FB 4.6 currently installed and attempting to license FB 4.7 using our Master Collection 5.5 SN results in an invalid SN message. I went to http://www.adobe.com/go/fb47_serialkey/ linked off the FB 4.7 Product page and the form states, "Response Quota Reached. This form has reached the number of responses allowable for its subscription level. Please contact the form author for further assistance." Who is the 'form author' and how should I proceed?

Thanks,

Chris

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New Here ,
Dec 17, 2013 Dec 17, 2013

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I have the same issue.  I called customer support, and was told I can't upgrade by phone, and had to use the form.  I'm supposed to check back in a few days to see if the form has been fixed.  This is quite frustrating.

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New Here ,
Dec 18, 2013 Dec 18, 2013

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+1 Also having this issue.  Very frustrating.  I just blew away FB 4.6 because of a bug that was driving me crazy.  And now I can't install 4.7 at all.

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