Launching Adobe Presenter from PowerPoint

[Guest]

I am trying to launch Adobe Presenter from PowerPoint and keep getting the following error:

"Adobe Presenter has encountered an unexpected problem while working with this presentation.  Try saving your work to a new file and restarting PowerPoint.  If the problem persists, consult the Help menu item, or contact support at http://www.adobe.com/support/presenter."

[VikramGaur]

Hello,

Welcome to Adobe Forums.

Which version of Adobe Presenter are you using ?

Which version of MS Office are you using ?

Did you try using Adobe Presneter with a different user account of your computer ?

Does this happen with every presentation or with a specific presentation ?

Thanks,

Vikram

[Guest]

Version 8.0.1.260 Adobe, PowerPoint 2013. This is happening for every presentation. I do not have a different user acct of my computer.

Thanks

[VikramGaur]

Hello,

Do you have MS Office in 32bit or 64 bit ?

Which windows do have and is it 32bit or 64bit ?

Thanks,

Vikram

[Guest]

Both 64 bit

[VikramGaur]

Hello,

Adobe Presenter 8 64bit is not certified and tested for MS Office 2013 64bit (http://www.adobe.com/products/presenter/tech-specs.html)

Thanks,

Vikram

[efinniii]

Vikram,

I am using the newest update of Presenter 9 64 bit with Office 2013 64 bit and am getting the same error message as above.  Are there any suggestions for how to solve the issue?

Thanks,

Ed

[VikramGaur · Accepted solution]

Hello,

Adobe Presenter 9 is not certified and supported on MS Powerpoint 2013 64bit (http://www.adobe.com/products/presenter/tech-specs.html)

You may install MS Powerpoint 2013 32bit and then install Adobe Presenter 9 32bit

Thanks,

Vikram