7 Replies Latest reply: Dec 18, 2013 12:25 PM by thnord RSS

    Premeire Pro 7.1 crashes when using Media Encoder queue.

    AzzieScott Community Member

      After I updated to the latest version of Premiere Pro (October Release 7.1), every time I export a project from premiere pro timeline and use Aodobe media encoder it crashes every time. This happens on both my MacPro and MacBookPro with two different projects, so I know its not anything on my system. I was on the phone with a Adobe tech support rep and he did a remote screen access to see first hand that it was crashing. He confirmed that there is a bug with the new update. He even installed the earlier version of PP CC and Media Encoder and it did not crash once. He told me he was going to send the issue up the chain and hopefully get a patch update soon. Has anyone else experienced this with the PP CC 7.1 update?

        • 1. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
          Mark Mapes Employee Hosts

          What version of OSX are you running on these two computers?

          Do you get any error message?

          Does Crash Reporter come up? If so, please post the top section (before it delves into each thread). That section will indicate which thread crashed. Please post the section for the specified thread. (but do not post the entire crash report).

          Does this happen with all sequences? Have you tried with the most basic possible sequence, like a bars and tone all by itself on the timeline. If the crash reproes only with some sequences, tell us about  them and, if possible, upload a copy.

          Have you tried importing the sequence into AME rather than exporting it from PPRO? This exercises a different code path.

          Have you tried encoding in-process (by clicking Export in the Export Settings dialog rather than Queue)?

          And finally, in AME, please open the Preferences dialog and check whether the new option "Enable native Premiere Pro sequence import is" enabled. Either way, change that setting and try exporting from Premiere to AME.

          • 2. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
            AzzieScott Community Member

            im running OS 10.9 on both systems: heres the crash repot:

             

            Process:         Adobe Media Encoder CC [631]

            Path:            /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC

            Identifier:      com.adobe.ame.application

            Version:         7.2.0.43 (7.2.0)

            Code Type:       X86-64 (Native)

            Parent Process:  dynamiclinkmanager [558]

            Responsible:     dynamiclinkmanager [558]

            User ID:         501

             

             

            Date/Time:       2013-12-16 18:05:58.910 -0500

            OS Version:      Mac OS X 10.9 (13A603)

            Report Version:  11

            Anonymous UUID:  A8549166-9EEE-D2C9-2FE1-5270831659F1

             

             

             

             

            Crashed Thread:  11

             

             

            Exception Type:  EXC_CRASH (SIGABRT)

            Exception Codes: 0x0000000000000000, 0x0000000000000000

             

             

            Application Specific Information:

            abort() called

            *** error for object 0x109b5a6f0: pointer being freed was not allocated

             

             

            Yes it dosnt matter what project it is, whenever i try to export the PP timeline with the queue option it crashes. when I use the exort option it works fine. This only started happening with 7.1 update. I just recently updated to 7.2 and its still happening.

            And yes the Enable native Premiere Pro sequence import is enabled.

            • 3. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
              AzzieScott Community Member

              Heres the crash report from Premiere Pro:

               

              Process:         Adobe Premiere Pro CC [597]

              Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC

              Identifier:      com.adobe.AdobePremierePro

              Version:         7.2.0 (7.2.0)

              Code Type:       X86-64 (Native)

              Parent Process:  launchd [144]

              Responsible:     Adobe Premiere Pro CC [597]

              User ID:         501

               

               

              Date/Time:       2013-12-16 19:30:46.616 -0500

              OS Version:      Mac OS X 10.9.1 (13B42)

              Report Version:  11

              Anonymous UUID:  A8549166-9EEE-D2C9-2FE1-5270831659F1

               

               

               

               

              Crashed Thread:  5  Dispatch queue: com.apple.root.low-priority

               

               

              Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

              Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

               

               

              VM Regions Near 0:

              -->

                  __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC

               

              ---------------

              Edited by Mark Mapes to remove the stack for extraneous Thread 0.

              • 4. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
                Mark Mapes Employee Hosts

                Thanks for the additional info. The crash reports you posted are from different crashes, right? Not only is the timestamp different, but they cite different threads having crashed, 11 in the first case, 5 in the second.

                Unfortunately, in neither case did you include the section of the report specific to the crashed thread. The stack for the crashed thread is the most instructive part. (You included the secton for Thread 0, which had not crashed; I deleted that.)

                • 5. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
                  AzzieScott Community Member

                  Heres the full report, im not sure what section you need:

                   

                  Process: Adobe Premiere Pro CC [597]

                  Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro

                  CC.app/Contents/MacOS/Adobe Premiere Pro CC

                  Identifier: com.adobe.AdobePremierePro

                  Version: 7.2.0 (7.2.0)

                  Code Type: X86-64 (Native)

                  Parent Process: launchd [144]

                  Responsible: Adobe Premiere Pro CC [597]

                  User ID: 501

                   

                  Date/Time: 2013-12-16 19:30:46.616 -0500

                  OS Version: Mac OS X 10.9.1 (13B42)

                  Report Version: 11

                  Anonymous UUID: A8549166-9EEE-D2C9-2FE1-5270831659F1

                   

                   

                  Crashed Thread: 5 Dispatch queue: com.apple.root.low-priority

                   

                  Exception Type: EXC_BAD_ACCESS (SIGSEGV)

                  Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

                   

                  VM Regions Near 0:

                  -->

                    __TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW

                  /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro

                  CC.app/Contents/MacOS/Adobe Premiere Pro CC

                   

                   

                  Thread 5 Crashed:: Dispatch queue: com.apple.root.low-priority

                  0 com.adobe.Mezzanine.framework 0x0000000105d5a46e

                  MZ::EncoderManager::RenderMedia(dvacore::filesupport::File, dvacore::utility::Guid,

                  dvacore::filesupport::File, std::basic_string<unsigned short,

                  std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool,

                  bool, ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&,

                  std::basic_string<unsigned short, std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,

                  std::basic_string<unsigned short, std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,

                  ASL::InterfaceRef<BE::IProject, BE::IProject> const&, MZ::ExportMediaEncodeType,

                  MZ::EncodeSettings const&, EncoderHost::AMEWorkAreaType, dvamediatypes::TickTime,

                  dvamediatypes::TickTime, unsigned int) + 878

                  1 com.adobe.Mezzanine.framework 0x0000000105d5c469

                  MZ::EncoderManager::StartSequenceRender(std::basic_string<unsigned short,

                  std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,

                  std::basic_string<unsigned short, std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,

                  ASL::InterfaceRef<BE::IProject, BE::IProject> const&,

                  ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&, MZ::EncodeSettings const&,

                  EncoderHost::AMEWorkAreaType, dvamediatypes::TickTime, dvamediatypes::TickTime,

                  std::basic_string<unsigned short, std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,

                  std::basic_string<unsigned short, std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,

                  std::basic_string<unsigned short, std::char_traits<unsigned short>,

                  dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool,

                  bool, MZ::ExportMediaEncodeType, unsigned int) + 393

                  2 com.adobe.Mezzanine.framework 0x0000000105d5fa39 MZ::(anonymous

                  namespace)::SequenceRenderRequest::ProcessSelf() + 169

                  3 com.adobe.Mezzanine.framework 0x0000000105d5ef60 MZ::(anonymous

                  namespace)::EncoderManagerThreadedQueueRequest::Process() + 64

                  4 com.adobe.dvacore.framework 0x0000000100370682 dvacore::threads::(anonymous

                  namespace)::SubExecutorImpl::CallFunctionWithExceptionHandler(boost::function<void

                  ()> const&) + 34

                  5 com.adobe.dvacore.framework 0x000000010036f578 dvacore::threads::(anonymous

                  namespace)::SubExecutorImpl::OnThreadExecute(boost::shared_ptr<dvacore::threads::(anonymou s

                  namespace)::SubExecutorImpl> const&) + 184

                  6 com.adobe.dvacore.framework 0x0000000100385d9f

                  dvacore::threads::ExecuteTopLevelFunction(dvacore::threads::AllocatedFunctionT<boost::func tion<void

                  ()> > const&) + 31

                  7 com.adobe.dvacore.framework 0x0000000100385a9f

                  dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15

                  8 libdispatch.dylib 0x00007fff8edc02ad _dispatch_client_callout + 8

                  9 libdispatch.dylib 0x00007fff8edc209e _dispatch_root_queue_drain + 326

                  10 libdispatch.dylib 0x00007fff8edc3193 _dispatch_worker_thread2 + 40

                  11 libsystem_pthread.dylib 0x00007fff8974aef8 _pthread_wqthread + 314

                  12 libsystem_pthread.dylib 0x00007fff8974dfb9 start_wqthread + 13

                   

                   

                  Thread 5 crashed with X86 Thread State (64-bit):

                    rax: 0x000000003f3f3f3f rbx: 0x000000004d6f6f56 rcx: 0xffffffff00000000 rdx:

                  0x0000000000002265

                    rdi: 0x0000608000174e88 rsi: 0x0000600000170820 rbp: 0x0000000119388a70 rsp:

                  0x0000000119388250

                    r8: 0xd749167f92392da6 r9: 0x0000000119387c00 r10: 0x000000000397423e r11:

                  0x000000000134ccf9

                    r12: 0x000000003f3f3f3f r13: 0x0000000000000000 r14: 0x000000011233e270 r15:

                  0x00000001282e3660

                    rip: 0x0000000105d5a46e rfl: 0x0000000000010206 cr2: 0x0000000000000000

                   

                  Logical CPU: 1

                  Error Code: 0x00000004

                  Trap Number: 14

                   

                   

                   

                  External Modification Summary:

                    Calls made by other processes targeting this process:

                    task_for_pid: 1

                    thread_create: 0

                    thread_set_state: 0

                    Calls made by this process:

                    task_for_pid: 0

                    thread_create: 0

                    thread_set_state: 0

                    Calls made by all processes on this machine:

                    task_for_pid: 861

                    thread_create: 1

                    thread_set_state: 0

                   

                  VM Region Summary:

                  ReadOnly portion of Libraries: Total=509.1M resident=245.1M(48%)

                  swapped_out_or_unallocated=264.0M(52%)

                  Writable regions: Total=1.7G written=1.2G(68%) resident=1.2G(71%) swapped_out=0K(0%)

                  unallocated=494.2M(29%)

                   

                  REGION TYPE VIRTUAL

                  =========== =======

                  ATS (font support) 31.9M

                  ATS (font support) (reserved) 8K reserved VM address space (unallocated)

                  CG backing stores 10.7M

                  CG image 40K

                  CG raster data 48K

                  CG shared images 180K

                  CoreGraphics 8K

                  CoreImage 4K

                  IOKit 5680K

                  IOKit (reserved) 128K reserved VM address space (unallocated)

                  Image IO 408K

                  Kernel Alloc Once 8K

                  MALLOC 299.3M

                  MALLOC (admin) 48K

                  MALLOC_LARGE (reserved) 8100K reserved VM address space (unallocated)

                  Memory Tag 242 12K

                  Memory Tag 249 156K

                  Memory Tag 251 8K

                  OpenCL 8K

                  OpenGL GLSL 1664K

                  STACK GUARD 56.1M

                  Stack 22.8M

                  VM_ALLOCATE 1.3G

                  VM_ALLOCATE (reserved) 47.1M reserved VM address space (unallocated)

                  __DATA 37.8M

                  __IMAGE 528K

                  __LINKEDIT 209.9M

                  __TEXT 299.2M

                  __UNICODE 544K

                  mapped file 68.2M

                  shared memory 4K

                  =========== =======

                  TOTAL 2.3G

                  TOTAL, minus reserved VM space 2.3G

                   

                  Message was edited by Mark Mapes to remove extraneous crash report content.

                  • 6. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
                    Mark Mapes Employee Hosts

                    Thanks. I trimmed it down to the relevant content. I'm not code-savvy enough to make sense of this, but I'll call this thread to a developer's attention.

                    • 7. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
                      thnord Adobe Employee

                      If this started with 7.1, can you try turning off "Enable native Premiere Pro sequence loading" in AME's preferences, then try to export again. Please let me know if that resolves your issue.

                       

                       

                      Thanks,

                       

                      Tom