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1. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
Mark Mapes Dec 10, 2013 2:40 PM (in response to AzzieScott)What version of OSX are you running on these two computers?
Do you get any error message?
Does Crash Reporter come up? If so, please post the top section (before it delves into each thread). That section will indicate which thread crashed. Please post the section for the specified thread. (but do not post the entire crash report).
Does this happen with all sequences? Have you tried with the most basic possible sequence, like a bars and tone all by itself on the timeline. If the crash reproes only with some sequences, tell us about them and, if possible, upload a copy.
Have you tried importing the sequence into AME rather than exporting it from PPRO? This exercises a different code path.
Have you tried encoding in-process (by clicking Export in the Export Settings dialog rather than Queue)?
And finally, in AME, please open the Preferences dialog and check whether the new option "Enable native Premiere Pro sequence import is" enabled. Either way, change that setting and try exporting from Premiere to AME.
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2. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
AzzieScott Dec 16, 2013 3:12 PM (in response to Mark Mapes)im running OS 10.9 on both systems: heres the crash repot:
Process: Adobe Media Encoder CC [631]
Path: /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier: com.adobe.ame.application
Version: 7.2.0.43 (7.2.0)
Code Type: X86-64 (Native)
Parent Process: dynamiclinkmanager [558]
Responsible: dynamiclinkmanager [558]
User ID: 501
Date/Time: 2013-12-16 18:05:58.910 -0500
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: A8549166-9EEE-D2C9-2FE1-5270831659F1
Crashed Thread: 11
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x109b5a6f0: pointer being freed was not allocated
Yes it dosnt matter what project it is, whenever i try to export the PP timeline with the queue option it crashes. when I use the exort option it works fine. This only started happening with 7.1 update. I just recently updated to 7.2 and its still happening.
And yes the Enable native Premiere Pro sequence import is enabled.
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3. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
AzzieScott Dec 16, 2013 10:21 PM (in response to Mark Mapes)Heres the crash report from Premiere Pro:
Process: Adobe Premiere Pro CC [597]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier: com.adobe.AdobePremierePro
Version: 7.2.0 (7.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [144]
Responsible: Adobe Premiere Pro CC [597]
User ID: 501
Date/Time: 2013-12-16 19:30:46.616 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: A8549166-9EEE-D2C9-2FE1-5270831659F1
Crashed Thread: 5 Dispatch queue: com.apple.root.low-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
---------------
Edited by Mark Mapes to remove the stack for extraneous Thread 0.
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4. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
Mark Mapes Dec 16, 2013 10:28 PM (in response to AzzieScott)Thanks for the additional info. The crash reports you posted are from different crashes, right? Not only is the timestamp different, but they cite different threads having crashed, 11 in the first case, 5 in the second.
Unfortunately, in neither case did you include the section of the report specific to the crashed thread. The stack for the crashed thread is the most instructive part. (You included the secton for Thread 0, which had not crashed; I deleted that.)
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5. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
AzzieScott Dec 17, 2013 1:48 PM (in response to Mark Mapes)Heres the full report, im not sure what section you need:
Process: Adobe Premiere Pro CC [597]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro
CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier: com.adobe.AdobePremierePro
Version: 7.2.0 (7.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [144]
Responsible: Adobe Premiere Pro CC [597]
User ID: 501
Date/Time: 2013-12-16 19:30:46.616 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: A8549166-9EEE-D2C9-2FE1-5270831659F1
Crashed Thread: 5 Dispatch queue: com.apple.root.low-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW
/Applications/Adobe Premiere Pro CC/Adobe Premiere Pro
CC.app/Contents/MacOS/Adobe Premiere Pro CC
Thread 5 Crashed:: Dispatch queue: com.apple.root.low-priority
0 com.adobe.Mezzanine.framework 0x0000000105d5a46e
MZ::EncoderManager::RenderMedia(dvacore::filesupport::File, dvacore::utility::Guid,
dvacore::filesupport::File, std::basic_string<unsigned short,
std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool,
bool, ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&,
std::basic_string<unsigned short, std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,
std::basic_string<unsigned short, std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,
ASL::InterfaceRef<BE::IProject, BE::IProject> const&, MZ::ExportMediaEncodeType,
MZ::EncodeSettings const&, EncoderHost::AMEWorkAreaType, dvamediatypes::TickTime,
dvamediatypes::TickTime, unsigned int) + 878
1 com.adobe.Mezzanine.framework 0x0000000105d5c469
MZ::EncoderManager::StartSequenceRender(std::basic_string<unsigned short,
std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,
std::basic_string<unsigned short, std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,
ASL::InterfaceRef<BE::IProject, BE::IProject> const&,
ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&, MZ::EncodeSettings const&,
EncoderHost::AMEWorkAreaType, dvamediatypes::TickTime, dvamediatypes::TickTime,
std::basic_string<unsigned short, std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,
std::basic_string<unsigned short, std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&,
std::basic_string<unsigned short, std::char_traits<unsigned short>,
dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool,
bool, MZ::ExportMediaEncodeType, unsigned int) + 393
2 com.adobe.Mezzanine.framework 0x0000000105d5fa39 MZ::(anonymous
namespace)::SequenceRenderRequest::ProcessSelf() + 169
3 com.adobe.Mezzanine.framework 0x0000000105d5ef60 MZ::(anonymous
namespace)::EncoderManagerThreadedQueueRequest::Process() + 64
4 com.adobe.dvacore.framework 0x0000000100370682 dvacore::threads::(anonymous
namespace)::SubExecutorImpl::CallFunctionWithExceptionHandler(boost::function<void
()> const&) + 34
5 com.adobe.dvacore.framework 0x000000010036f578 dvacore::threads::(anonymous
namespace)::SubExecutorImpl::OnThreadExecute(boost::shared_ptr<dvacore::threads::(anonymou s
namespace)::SubExecutorImpl> const&) + 184
6 com.adobe.dvacore.framework 0x0000000100385d9f
dvacore::threads::ExecuteTopLevelFunction(dvacore::threads::AllocatedFunctionT<boost::func tion<void
()> > const&) + 31
7 com.adobe.dvacore.framework 0x0000000100385a9f
dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15
8 libdispatch.dylib 0x00007fff8edc02ad _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8edc209e _dispatch_root_queue_drain + 326
10 libdispatch.dylib 0x00007fff8edc3193 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib 0x00007fff8974aef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib 0x00007fff8974dfb9 start_wqthread + 13
Thread 5 crashed with X86 Thread State (64-bit):
rax: 0x000000003f3f3f3f rbx: 0x000000004d6f6f56 rcx: 0xffffffff00000000 rdx:
0x0000000000002265
rdi: 0x0000608000174e88 rsi: 0x0000600000170820 rbp: 0x0000000119388a70 rsp:
0x0000000119388250
r8: 0xd749167f92392da6 r9: 0x0000000119387c00 r10: 0x000000000397423e r11:
0x000000000134ccf9
r12: 0x000000003f3f3f3f r13: 0x0000000000000000 r14: 0x000000011233e270 r15:
0x00000001282e3660
rip: 0x0000000105d5a46e rfl: 0x0000000000010206 cr2: 0x0000000000000000
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 861
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=509.1M resident=245.1M(48%)
swapped_out_or_unallocated=264.0M(52%)
Writable regions: Total=1.7G written=1.2G(68%) resident=1.2G(71%) swapped_out=0K(0%)
unallocated=494.2M(29%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
ATS (font support) (reserved) 8K reserved VM address space (unallocated)
CG backing stores 10.7M
CG image 40K
CG raster data 48K
CG shared images 180K
CoreGraphics 8K
CoreImage 4K
IOKit 5680K
IOKit (reserved) 128K reserved VM address space (unallocated)
Image IO 408K
Kernel Alloc Once 8K
MALLOC 299.3M
MALLOC (admin) 48K
MALLOC_LARGE (reserved) 8100K reserved VM address space (unallocated)
Memory Tag 242 12K
Memory Tag 249 156K
Memory Tag 251 8K
OpenCL 8K
OpenGL GLSL 1664K
STACK GUARD 56.1M
Stack 22.8M
VM_ALLOCATE 1.3G
VM_ALLOCATE (reserved) 47.1M reserved VM address space (unallocated)
__DATA 37.8M
__IMAGE 528K
__LINKEDIT 209.9M
__TEXT 299.2M
__UNICODE 544K
mapped file 68.2M
shared memory 4K
=========== =======
TOTAL 2.3G
TOTAL, minus reserved VM space 2.3G
Message was edited by Mark Mapes to remove extraneous crash report content.
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6. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
Mark Mapes Dec 17, 2013 1:51 PM (in response to AzzieScott)Thanks. I trimmed it down to the relevant content. I'm not code-savvy enough to make sense of this, but I'll call this thread to a developer's attention.
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7. Re: Premeire Pro 7.1 crashes when using Media Encoder queue.
thnord Dec 18, 2013 12:25 PM (in response to Mark Mapes)If this started with 7.1, can you try turning off "Enable native Premiere Pro sequence loading" in AME's preferences, then try to export again. Please let me know if that resolves your issue.
Thanks,
Tom



