4 Replies Latest reply: Dec 23, 2013 2:03 PM by TansySue RSS

    Bridge is not connunicating with Photoshop CS6

    TansySue Community Member

      I own Photoshops v CS3, CS5.1 and CS6 which I bought as an update.

       

      All versions were installed on my PC and to make moore room on my hard drive I uninstalled CS3 and CS5.

       

      I now find my Bridge CS6 cannot open images. I get the error message 'Windows cannot find C:/Programme Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe   The Updater in CS6 has never worked for me - I always get an error message (I did uninstall and re-install CS6 about 3 times when I purchased it but this didn't make any difference to the error messages) 

        • 1. Re: Bridge is not connunicating with Photoshop CS6
          station_two Community Member

          TansySue wrote:

           

          …to make moore room on my hard drive I uninstalled CS3 and CS5.…

           

          Monumentally bad move!   

           

          If you're that short on disk space (laptop, perhaps?) the time to uninstall older versions is before you install the latest one.

           

          The Adobe uninstallers tend to damage newer installs when uninstalling the older versions.  There are just too many similarly or identically named files in similar locations of each version.

           

          If I were in your shoes now, what I would do is to uninstall all versions of Photoshop, including the latest one, look for, download and run the Adobe CSClean Tool, then install CS6 from scratch from the original media

          • 2. Re: Bridge is not connunicating with Photoshop CS6
            TansySue Community Member

            I was coming to the same conclusion!

             

            But as I bought CS6 as an update to CS5 I thought I needed it running on my PC when I did the download - Id I uninstall all the Adobe stuff now, I am thinking my upgrade purchase may not work?

            • 3. Re: Bridge is not connunicating with Photoshop CS6
              station_two Community Member

              ALL Adobe upgrades are full installers, they do not a previous version installed.  If they don't find a qualifying previous version installed, they will simply prompt you for your old serial number as well as the new one.

               

              As I said earlier, just uninstall all versions of Photoshop, including the latest one, look for, download and run the Adobe CSClean Tool, then install CS6 from scratch from the original media (DVD or download) and have both serial numbers ready.

              • 4. Re: Bridge is not connunicating with Photoshop CS6
                TansySue Community Member

                Many thanks for your good advice. Bridge is now communicating with Photoshop - Phew!!! Thanks

                 

                I have done as you suggested. I already had a backup copy from when I downloaded CS6 earlier in the year and I have re-installed it. Strangely enough I wasn't prompted for my previous version licence no.

                However I am still getting error messages which I thought might have been erradicated with these actions (Extension Manager 6.0.8 Update
                Installation failed. Error Code: U44M1P7)
                and I now find the Text Tool doesn't work!

                 

                After re-starting my PC the TEXT Tool is now working!  There seems to be a bug in my PC!

                 

                I have discovered that the Error Code U44M1P7 relates to Extension Manager - I have no idea what this software is - so maybe I don't need it