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Creative Cloud Installer fails to start

New Here ,
Dec 24, 2013 Dec 24, 2013

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OS: Mac OS X 10.9.1

The installer, when launched from Terminal, gives the error:

libc++abi.dylib: terminating with uncaught exception of type devtech_private::OSStatusException

Abort trap: 6

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Community Expert ,
Dec 24, 2013 Dec 24, 2013

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New Here ,
Dec 24, 2013 Dec 24, 2013

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If I don't launch it from Terminal, nothing happens.

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Community Expert ,
Dec 24, 2013 Dec 24, 2013

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go here, https://creative.adobe.com/

log in with your adobe id

download one your apps.  the cc app should download and install.

use the app to continue downloading adn installing more apps, if desired.

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New Here ,
Dec 24, 2013 Dec 24, 2013

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That is exactly what I did the first time and the installer fails to launch.

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Community Expert ,
Dec 24, 2013 Dec 24, 2013

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does the cc app download onto your computer?

if so, is it a dmg file?

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New Here ,
Dec 24, 2013 Dec 24, 2013

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The DMG downloads and I can mount it, but when I open the installer app, nothing happens, unless I launch it from Terminal, which gives the error message.

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Community Expert ,
Dec 24, 2013 Dec 24, 2013

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New Here ,
Dec 25, 2013 Dec 25, 2013

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The installer doesn't need to be moved from the DMG. The installer itself fails to start no matter where it's run from.

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New Here ,
Mar 09, 2014 Mar 09, 2014

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Has anyone managed to fix this error?

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