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How do I prevent this error (message)?

New Here ,
Dec 24, 2013 Dec 24, 2013

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Day 2:  Yesterday I got instructions to download Adobe Active, that did not work.

All I was trying to do was updae my Adoble Flash Player.  It did not work.  I have tried many things:

  • Normal downloda instructios.
  • Re-start of my computer and tried download again.
  • Full shut down and tried download again.
  • Checked (per instructions) the 'enable' setting.
  • Remove the old versio of Flash and tried download again.
  • Tried dowloading 'Active', that failed also.

The download get to the 50% point then I get an error message:

  • The Flash Player settings manager is currently open.  Please close the Flash Player setting manager and try again.

I checked my tash manager and I have no other programs running.  In fact all closed all programs before attempting the download.  There must be something I can do to regain the use of my Flash Player.  Please help!

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Adobe Employee ,
Dec 24, 2013 Dec 24, 2013

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When you download Flash player and get message to prompt close explorer, it mean you will install activX  Flash player plug-in version. so please closed you browser and install the latest Flash Player version.


please uninstall your activeX Flash Player following http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
then download latest Flash player via   http://get.adobe.com/flashplayer/

hope it works on you computer

Thanks
-Bo

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LEGEND ,
Dec 24, 2013 Dec 24, 2013

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Sometimes the error messages are not correct; it may say something is running, when in fact it has some permission problem to delete/replace it.

Try a clean install: http://forums.adobe.com/thread/928315

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