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Kobo

New Here ,
Dec 29, 2013 Dec 29, 2013

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Hello,

I am having problems with my Kobo Reader. I downloaded a file to the Adobe Digital Editions and transferred the book to my Kobo. I unplug my Kobo and try to access the book but it says it need to be unlocked using the Adobe ID. We have logged in and the ID was accepted. I am not sure what I am doing wrong. ??

Please Help

Diane

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LEGEND ,
Dec 29, 2013 Dec 29, 2013

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This is the Reader forum;  the Digital Editions one is here:

http://forums.adobe.com/community/adobe_digital_editions

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LEGEND ,
Dec 29, 2013 Dec 29, 2013

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Moved to Adobe Digital Editions

Maybe this link might help:

http://www.kobobooks.com/ade

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Guide ,
Dec 29, 2013 Dec 29, 2013

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The Adobe ID need to be authorized for both (1) the computer/ADE (Dgitial Editions) and (2) for the device (Kobo)

Maybe you have done the first but not the second?

To make sure the second is ok, menu/Help/Authorize Device once ADE is authorized and the device is plugged in.

Somebody else (SydneyW) had a similar issue even after all the authorizations appeared to be OK,

and resolved it by a factory reset of the Kobo.

Before factory reset, make sure any books on the Kobo are safely held elsewhere as the reset will wipe them.

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