"You've been signed out" error every time I try to sign into Creative Cloud desktop application.

I have the same problem here with 1 team member. 2 other member have the Adobe CC wotking just fine. I post the answer here if I find any solution soon

I still can't sign in either. It's not working on either computer that I upgraded to Maverick.

Same problem here. Very frustrating! C'mon, Adobe get this fixed.

Your posted solution does not work, as others have pointed out. Re-downloading and re-installing the CC app does not work.

this is how I solve the problem.

I uninstalled the CC applications and used the cleaner tool to remove all files. Additionally I removed all cookies from my browser (I have read i other forums that it might have some influence).

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

So of with a fresh start. All teammembers can work again.

Hope it works for you guys as well.

I would like to share with you the solution that worked for me.

This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the same location.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

That worked perfectly!

Thank you for sharing

this worked great for me too. Thanks!

This solution worked for me, as well. Many thanks to CM_Marketing for posting it!

Had the same issue and here's the fix translated for the windows users:

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
   • Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   • Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3. Delete the opm.db file.
4. Launch Creative Cloud.

Worked for me Thank you "MikeBanks" and "CM_Marketing" for solving this!!

Thanks MikeBanks & CM_Marketing, very helpful.  I'll add that (on windows) I had to manually end the "AAMupdater notifier" process before I was able to rename opm.db.

FIngers crossed that this does the trick!  Typekit removes my synced fonts *instantly* when signed out, which has made my life miserable today - what a dumb policy...

Worked for me as a Windows user! Thanks!

I tried all of these solutions with the exception of uninstalling and reinstalling the Adobe Creative Cloud. I troubleshooted for 2 hours on a Friday night to clear this error and ended up being forwarded for a callback from a tier 3 rep when they opened again the next Monday! I submitted my problem through a chat session and these steps worked instead:

1. I turned off my McAfee firewall.

2. I launched Internet Explorer>Tools>Internet Options>Connections>Lan Settings

3. Ucheck "Use a proxy server for your Lan" and check "Automatically detect settings". Don't check "Use automatic configuration script".

4. Click ok.

5. Open up the Creative Cloud and log in.

Voila! I got a new window to ACCEPT the Adobe software agreement. Another option popped up to check what to do next. I checked the first bubble about downloading and installing applications. I ended right where I left off in the application manager where all of the installed items like Photoshop had a green check for being up to date.

Hopefully, this may help someone more quickly without the added stress and grief.

CM_marketing wrote:

 

I would like to share with you the solution that worked for me.

This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:

 

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the same location.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

This works for windows as well. Thank you...

The only difference is To delete the opm file, you must close the manager first or windows will not allow you to delete that database file.

The opm file on windows 7 is C:\Users\{USER NAME}\AppData\Local\Adobe\OOBE

I can confirm that both the OOBE and AAMUpdater folders do get recreated.

(This post will be duplicated in my other thread with a link to this one.)

CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the adobe folder.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

It worked perfectly! Thanks everyone, I've been trying to figure this out for a month!

I deleted the file but it did not solve the problem :c

This didn't help, what am I doing wrong?

launch Internet Explorer and click on Internet options. 

Click on connection tab and select LAN settings.

in the LAN settings box, check the box 'Automatically detect settings'. Then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server'.

The click ok and close it all and open CC from desktop again and sign in. Should work.

Hello This issue is resolved on windows by unchecking proxiy server under internet explorer internet options.

Internet option-> connections-> Lan setting

Rest all other troubleshooting are of no use they may help but the one shot sollution is this for windows users

Thanks

What does CC use to connect? Is it IE?

I don't use IE, never have, and I don't think I've ever opened it. Still get sign-outs.

I totaly agree with you but still you can try that option.

I am sure it will help you out i solved it on my machine by doing the same.

Check your internet options in IE and uncheck proxy

I checked, and it already had those settings listed above. This is the first time I've opened IE on this machine.

I always heard Adobe had a version of Opera embedded for these things, at least in the Creative Suites.

Not that I'm not willing to try anything. This is extremely annoying. So far I've tried the OOBE and SLStore renaming, as well as a new one called IMSLib Replacer (a command line .exe). Nothing works. So I'm all ears.

Having the same problem and I've also tried everything I can find posted in these forums including the IE LAN settings and nothing seems to fix it.

Still have the annoying sign out problem.

I hope they find a solution to this soon!

MikeBanks solution above worked for me as well. Thanks!

You do have to have hidden files showing in Windows, which is not the default setting. For information on how to do that, visit http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vist a/.

Please follow this -

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

This worked beautiful for me. Thanks Mike!

13. MikeBanks,

Dec 28, 2013 1:18 AM   in reply to cable_ready

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Had the same issue and here's the fix translated for the windows users:

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder. 
   • Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   • Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3. Delete the opm.db file.
4. Launch Creative Cloud.

Thanks TxBelle, your solution was easy and I am now connected to Creative Cloud

For those having the same issue who don't use Internet Explorer, just go to your control panel and select internet options then follow the steps from there. It works and you don't have to change file names or delete anything

I checked my IE settings the proxy wasn't checked nor had it ever been.

I have no appdata folder in Windows: [System drive]:\Users\[user name]

I even did a search for the opm.db file in both Windows: [System drive]:\Users\[user name] and in just my C: drive nothing.

I have no hidden files that I can find I am using Win 7

This is not only annoying it seems to be falling on deaf ears as far as Adobe is concerned.

All windows 7 users have a AppData folder. Yours is just hidden.

To view the folder:

In the top menu of your directory window.

Tools>View Tab>Advanced Settings>Files and folders>Hidden files and folders>Show hidden files, folders, and drives

Once you enable the hidden folders it will then show up.

Or you can in the breadcrumb box at the top, type in the folder and it will go to it, even though it is hidden.

For windows 7

C:\Users\{UserName}\AppData\Local\Adobe

The above worked for me on Windows 7 as well.  I had to show the hidden folders first but was simple to do and fixed immediately.

Worked like a charm. Thanks, MikeBanks!

You are a LEGEND! Thanks so much, if you had a PayPal buy me a drink link I would have clicked on it

Yes, It works !!

Thanks, you saved my day !

thank you very much!! I was stuck and frustrated. This helped me get things back on track.

Thanks Mike - that fixed it on my Win7 PC