3 Replies Latest reply: Jan 1, 2014 11:20 AM by JSS1138 RSS

    Upgrade from NVidia to AMD GPU, Premiere Crashes when using imported video clips

    dean.p Community Member

      Hi, I've just upgraded from 2 x Nvidia GTX 580s to 2 x AMD R9 290s, I'm not using Crossfire.

       

      I've been making videos in Premiere Pro for the past year with no problem, and this is my first attempt in the last month, having just re-formated my machine, installed CC and updated Graphics cards, in that order.

       

      I now have a situation that in Premiere, I can import video, but if I try to preview that video, Premiere crashes. I can drag a video on the timeline, but if I move the play head over the video in the timeline, Premiere crashes. I've tried MP4, AVI and I've also just uninstalled and re-installed Premiere. No problem using these files previously. In fact, trying to load previous jobs (created in the last few months) now crash Premiere.

       

      AMD GPU Driver: 13.12

      2 x Gigabyte R9 290 (crossfire disabled)

       

      Windows 7 64 bit

      i7 2600K @ 4428Mhz
      Asus p8z68 Deluxe (latest Bios)
      8GB RAM

      ASUS VG236H 23" 3D LCD x 3

        • 1. Re: Upgrade from NVidia to AMD GPU, Premiere Crashes when using imported video clips
          dean.p Community Member

          Just another update. I just tried After Effects, and this functions properly (although comes up with a Warning that Ray-Tracing will use the CPU as there is not an approved Nvidia card with Cuda). Video import and playback is fine.

           

          Another few tests in Premiere. If I create a sequence, create a new 'Black Video' item, drag it to the timeline, then slide the playhead over the video, Premiere Crashes. Tried the same with just an imported JPG, Premiere Crashes.

           

          I just created a new project in Premiere. Waited for 20 sec, no crash. Imported a Jpg to my project (no sequence created, didn't try and preview the jpg or anything), about 2 seconds later, Premiere Crashed.

          • 2. Re: Upgrade from NVidia to AMD GPU, Premiere Crashes when using imported video clips
            dean.p Community Member

            Temporary Fix!

             

            A bit more playing around, and found that it looks as though by importing a jpeg, Premiere would crash as it tried to display the preview (in the project tab).

             

            I went into my project settings (file > project settings > general) and changed the 'Video Rendering and Playback' from 'Mercury Playback Engine GPU Accelleration (OpenCL)' to 'Mercury Playback Engine Software Only'. Videos and Jpegs now playback fine, Premiere does not crash.

             

            This is looking more like an AMD Driver issue as I have a similar problem in Photoshop in which I have to turn GPU acceleration off otherwise Photoshop experiences huge lag when painting (I'm a professional Illustrator).

            • 3. Re: Upgrade from NVidia to AMD GPU, Premiere Crashes when using imported video clips
              JSS1138 CommunityMVP

              I think moving from nVidia to AMD is more of a downgrade than an upgrade, at least where Adobe tools are concerned.  Hopefully that will change in the future and OpenCL will perform as well or ideally even better than CUDA, but for now...