Why is my Creative Cloud desktop app completely blank??

[DandyMan]

Why is my Creative Cloud desktop app completely blank as shown below?

-All of my other apps work fine.

-I am up to date on payment.

-I have downloaded the CC update to see if that fixed the problem, which it did not.

[Kuldeep Kandpal · Accepted solution]

Hi DandyMan,

Please follow the below link

Follow solution 2

http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Regards

[DandyMan]

Thank you Kuldeep. This worked!

[John Waller]

Try http://forums.adobe.com/message/5553596

[DandyMan]

Thank you John. Kuldeep's answer worked, though it looks as if your's would have too. I'm suprised I did not see your linked post, as I had all the keywords in my title.

[IrishMerlin]

I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

   http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-folder-name/

   (Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! 🙂