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2. Re: Latest updates failed
cjacs987654 Jan 3, 2014 5:37 AM (in response to Dave Merchant)Hi Dave
Thanks for the link, but doesnt explain what happened.
Adobe, I dont want to uninstall and install 12 applications to fix this
Can i have a reply from an Adobe employee please
Chris
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3. Re: Latest updates failed
Jon-M-Spear Jan 3, 2014 5:53 AM (in response to cjacs987654)Unfortunately cjacs987654 this is a user forum. Whilst Adobe employees do occasionally chip in, do not expect them to.
As it happens, I am getting the same error message. Likewise, I have no intention of reinstalling every app! Why would this be happening on this particular update?
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4. Re: Latest updates failed
cjacs987654 Jan 3, 2014 6:04 AM (in response to Jon-M-Spear)Hi
This is the only way i know to report problems to adobe, unless anyone knows otherwise???
CHris
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5. Re: Latest updates failed
Jon-M-Spear Jan 3, 2014 6:25 AM (in response to cjacs987654)I rebooted and all updates went through.
Go figure!
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6. Re: Latest updates failed
Kevin-Monahan Jan 3, 2014 10:53 AM (in response to Jon-M-Spear)Right, Jon. If anyone wants a guaranteed response from an Adobe employee, you have to contact us. Here is the link: http://helpx.adobe.com/contact.html
Thanks,
Kevin
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7. Re: Latest updates failed
cjacs987654 Jan 3, 2014 11:06 AM (in response to Jon-M-Spear)Hi Jon
I did that but it didnt resolve the problem for me
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8. Re: Latest updates failed
cjacs987654 Jan 3, 2014 11:07 AM (in response to Kevin-Monahan)Hi Kevin
I still have the problem so will use your link - many thanks
Chris
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9. Re: Latest updates failed
cjacs987654 Jan 3, 2014 11:22 AM (in response to Kevin-Monahan)Kevin
I did what you said (chat was the only option) and here is the transcript
Sudhansu: Chris, please let me know the product name that you are facing the update error.
Chris Anderson: Creative Cloud. All of the apps have the same error on updating
Sudhansu: Okay
Sudhansu: Please allow me 2-3 minutes, while I check the issue with my resources.
Chris Anderson: ok thank you
Sudhansu: You are welcome.
Sudhansu: Thank you for your patience.
Sudhansu: I checked and see, we are having a specialized phone support team for the update error U44M1P7
Sudhansu: I will give you the phone support number.
Sudhansu: Please do contact them, and they can easily resolve the issue.
Sudhansu: Please contact our phone support team at 0207 365 0735 available from Monday to Friday, 9 AM to 5 PM GMT.
Chris Anderson: I wont be able to do that till they open next Monday, can someone not help me on email or chat
Sudhansu: I am indeed sorry, Chris.
Sudhansu: The phone support team are specialized team on this.
Sudhansu: We are not having any expertise on the issue
Sudhansu: I wish, I could have helped
Chris Anderson: ok thanks I will phone them on monday
Sudhansu: Sure
Sudhansu: Is there anything else I can help you with?
Chris Anderson: no thanks
Sudhansu: Thank you for contacting Adobe. Good Bye.Is there no one available to reply to my forum message with the fix? so i dont have to wait until monday
Thanks
Chris
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10. Re: Latest updates failed
cjacs987654 Jan 9, 2014 6:24 AM (in response to cjacs987654)Hi All
This problem is now solved, but for the purposes of anyone else with similair problems:
I rang customer support after chat suggested i do this. The lady guided me through deleting a number of folders, then uninstalling abobe application manager then installing
creative cloud manager (i didnt have to reinstall apps!)
I asked why i needed to do this and the answer was that the new updates dont work well with the now old 'Adobe application manager' and you should now use the new creative cloud manager.
Anyway - all ok and updates applied
Thanks to everyone that helped
Chris
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11. Re: Latest updates failed
Kevin-Monahan Jan 22, 2014 4:33 PM (in response to cjacs987654)Hi Chris,
Glad support was able to fix this for you.
Thanks,
Kevin




