30 Replies Latest reply: Oct 13, 2014 6:49 AM by dadapotok

Photoshop CC opens and then closes immediately. What gives?

TatOttawa Nov 27, 2013 7:02 PM

I have signed up for the Photoshop CC and Lightroom package. Lightroom is running fine (Lightroom 5.2, 64-bit, Windows 7).

However, although Photoshop seemed to install OK, when I open it, it immediately shuts down.

When I look in Creative Cloud manager, it says Photoshop CC is "up to date".

Uninstalled Photoshop CC, logged out of Creative Cloud, logged back in again, and re-installed Photoshop CC.

Installation appeared to go OK. I started PS, window opened, and immediately closed. Was asked to complete registration by logging with my Adobe ID. I did (had done so previously but went rhough it again) but PS still crashes.

Signed out of Creative Cloud; signed back in again; PS still crashes, but a pop-up appeared stating that I should complete my registration by signing in with my Adobe ID. Did so, again.

Rebooted. Still no success.

I'd appreciate any help. Thanks.

1. Re: Photoshop CC opens and then closes immediately. What gives?

MrNameloc Nov 27, 2013 10:50 PM (in response to TatOttawa)

http://forums.adobe.com/message/5869188#5869188

Welcome to the club.

Either it's a serious problem with Photoshop having incompatibilities with Windows 7 64bit, or it's Adobe's anti-piracy measures kicking in on it's users who pay...
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2. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Nov 27, 2013 11:29 PM (in response to MrNameloc)

I've read through the link in your reply--exact same problem as I am having. I've pretty well done everything outlined in that discussion (apart from the many hours you and others have spent with Adobe techies. (I did try a chat, but no one ever answered.)
Needless to say, this is more than frustrating, and it's not a club I would willingly join ;(
I hope I will be able to cancel my CC membership without too big a lo$$ if there is no solution soon. Maybe CC should be Crap Cloud, at least for some of us.

Thanks for your reply and the link.
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3. Re: Photoshop CC opens and then closes immediately. What gives?

MrNameloc Nov 28, 2013 12:17 AM (in response to TatOttawa)

It's entirely frustrating.
I was hoping to be able to use photoshop, and keep thinking "I should upgrade to the $49.99 plan that has everything!," and then I remember that Adobe is so focused on stopping people from pirating photoshop, they ruined it.

As long as it is still within your first month of activation (for the plan) you can withdraw from it without penalty.

And no problem; Would hate to see others suffer without being informed of what is actually going on. I'm surprised this issue isn't more commonly known of. Outside of my findings, no one has really posted in-depth about it and why it is (possibly) happening. (Google search brings up NOTHING. Adobe knows not of this problem, either...)

I'm tempted to download a crack, just so I can have that trial version of Photoshop CC without Adobe CC in the way at launch, then ask Adobe for a serial to activate Photoshop CC.
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4. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Nov 28, 2013 8:16 AM (in response to MrNameloc)

My thoughts exactly, even to trying a cracked version, at least temporarily.

This is so rotten--I was really looking forward to post-processing with PS.

Thanks for the note about cancelling--I am in the first month, so unless there is a significant advance in correcting this issue, I will be cancelling.
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5. Re: Photoshop CC opens and then closes immediately. What gives?

GMansfield Dec 3, 2013 7:47 PM (in response to TatOttawa)

Yep I also have the same thing but Lightroom runs ok. Did yours? Has anyone been able to resolve this issue? Wish I hadn't signed up now!
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6. Re: Photoshop CC opens and then closes immediately. What gives?

MrNameloc Dec 3, 2013 9:19 PM (in response to GMansfield)

For me, Lightroom runs just fine. Especially since it is able to register fully from a prompt at first-launch. Unlike Photoshop CC.

A lot of people are having this issue, and Adobe does not seem to care.

Link to my thread about this: http://forums.adobe.com/message/5869188#5869188
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7. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Dec 3, 2013 11:17 PM (in response to GMansfield)

Exactly the same thing.

I contacted Adobe Customer Service (chat line). The first time I was ninth in line, and after explaining the issue, I was transferred to technical assistance. They couldn't help. By that time I had to quit. Yesterday I contacted customer service again--22nd in line; a looong wait--but was able to cancel my subscription and get a refund.

No one seems to know how to solve this issue--MrNameloc's thread is a good tale.

Too bad--it was a good deal, apparently.
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8. Re: Photoshop CC opens and then closes immediately. What gives?

jamesmoxley1 Dec 5, 2013 11:31 PM (in response to TatOttawa)

Same story here, windows 7 (64 bit), opens then loads then five to ten seconds later it closes. Tried reinstalling about three times, uninstalled everything, lightroom seemed to work fine. I am more than happy to work with Adobe to resolve this issue.
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9. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Dec 5, 2013 11:53 PM (in response to jamesmoxley1)

Good luck. Keep us posted please.
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10. Re: Photoshop CC opens and then closes immediately. What gives?

MrNameloc Dec 6, 2013 6:04 AM (in response to TatOttawa)

There's a fix!

Un-install Photoshop CC.
Un-install Adobe CC.
Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
Go to: C:\ProgramData\Adobe and find SLStore and delete it.
Restart.
Install Adobe CC.
Install Photoshop.
Restart.
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11. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Dec 6, 2013 7:40 AM (in response to MrNameloc)

Wow! How did you discover this?

...and damn--I just cancelled a couple days ago. I'll have to see if I can re-subscribe.
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12. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Dec 6, 2013 4:52 PM (in response to MrNameloc)

Sure enough--it works. I followed your steps; had to reregister as I had cancelled earlier, but now everything seems to be OK--at least I've opened PS CC twice and done some edits just to be sure.

Thanks very much for your assistance. Good stuff!
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13. Re: Photoshop CC opens and then closes immediately. What gives?

jamesmoxley1 Dec 6, 2013 11:32 PM (in response to MrNameloc)

That worked! Thank you so much, I just finished a photoshoot tonight so I can edit my photos this weekend.
I just desintalled photoshop and deleted the two folders, I didn't delete Adobe CC, and it worked for me.
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14. Re: Photoshop CC opens and then closes immediately. What gives?

MrNameloc Dec 7, 2013 5:02 AM (in response to TatOttawa)

A YouTube comment.
From a video I posted showcasing the Photoshop CC problem.

Apparently it wasn't registration after all -- Just a glitch with Photoshop CC and Windows 7 64bit.

Glad to hear it's working! How was re-subscribing? Things didn't turn out weird since they only have the "for CS3+ customers" package available?
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15. Re: Photoshop CC opens and then closes immediately. What gives?

TatOttawa Dec 7, 2013 5:50 AM (in response to MrNameloc)

No problem re-subscribing. The $9.99 package for all had been extended,
and all went as expected, and WORKED!
Again, thanks for your assistance.
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16. Re: Photoshop CC opens and then closes immediately. What gives?

GMansfield Dec 7, 2013 1:36 PM (in response to MrNameloc)

Thank you so much. Mines working now!
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17. Re: Photoshop CC opens and then closes immediately. What gives?

N2Numbers Jan 3, 2014 3:29 PM (in response to MrNameloc)

I just want to say THANK YOU MrNameloc for this thread. I have been trying to get my Photoshop CC to install as it kept crashing after Adobe Creative Cloud download and update failure. I have been trying everything and following several threads and Adobe CUstomer Service directions for the past 3 days and I finally found this thread ans applied your directions and ALL works.

Thank You
MrNameloc
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18. Re: Photoshop CC opens and then closes immediately. What gives?

Paweł Zając Mar 1, 2014 6:30 AM (in response to MrNameloc)

Good job, thanks!
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19. Re: Photoshop CC opens and then closes immediately. What gives?

VicinCA Mar 7, 2014 2:07 PM (in response to MrNameloc)

The issue is still here. I followed your instructions and had success in getting it to run. Thank you
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20. Re: Photoshop CC opens and then closes immediately. What gives?

catfishphil May 19, 2014 11:44 AM (in response to VicinCA)

Same here. Deleted those files, uninstalled and reinstalled, same crashing.

This is so frustrating. I have work to do and projects to complete. WTH.
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21. Re: Photoshop CC opens and then closes immediately. What gives?

Jman2000 Sep 10, 2014 3:56 PM (in response to TatOttawa)

joshua Warmuth: Windows has found a problem with photoshop and has to close it down
Gokul: Okay.
Gokul: Navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
joshua Warmuth: ok
Gokul: Move sniffer file to desktop.
joshua Warmuth: ok
Gokul: Now launch Photoshop CC 2014 and check if you have the same issue.
joshua Warmuth: mate your a legend, thankyou very much
Gokul: You are most welcome.
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22. Re: Photoshop CC opens and then closes immediately. What gives?

Eskimobabe Sep 17, 2014 8:50 PM (in response to Jman2000)

i did this and PS is still frzzeing and closing when i open ugh
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23. Re: Photoshop CC opens and then closes immediately. What gives?

robbrown.au Sep 17, 2014 9:56 PM (in response to TatOttawa)

Same here, I even done a full clean re-install of Window 8.1. Pro and still have issues with PS & LR opening and auto shutting down. Adobe has some big problems with CC - AVOID IT LIKE THE PLAGUE!!!
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24. Re: Photoshop CC opens and then closes immediately. What gives?

Eskimobabe Sep 17, 2014 10:44 PM (in response to robbrown.au)

what other option do we have its cc or nothing :/
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25. Re: Photoshop CC opens and then closes immediately. What gives?

Eskimobabe Sep 17, 2014 10:45 PM (in response to Eskimobabe)

can anyone read that idk what it means ^^
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26. Re: Photoshop CC opens and then closes immediately. What gives?

duanemicheau Sep 19, 2014 5:40 PM (in response to TatOttawa)

Well now, I have the EXACT same problem. Friday night, I doubt tech support is open even. But worse than that, its a common problem it seems.

Who's solution is the best one here?
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27. Re: Photoshop CC opens and then closes immediately. What gives?

egkane71 Sep 20, 2014 5:27 PM (in response to MrNameloc)

worked! Thank you.
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28. Re: Photoshop CC opens and then closes immediately. What gives?

murd Sep 27, 2014 2:27 PM (in response to TatOttawa)

0. Photoshop CC 2014 crashes every single time it starts (Windows 8 64bit)

Solution that worked for me:

1. Follow Jman2000's instructions to move sniffer to desktop
2. Photoshop now opens...
3. Create a new file, eventually crashes...
4. Open again and it finally figures out there is a display driver problem and turns off hardware acceleration

Long story short. It was a problem with my video card drivers.

The bad news:

I updated to the very latest Nvidia drivers and still can't have hardware acceleration!
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29. Re: Photoshop CC opens and then closes immediately. What gives?

murd Sep 27, 2014 2:53 PM (in response to murd)

The good news:

Hardware acceleration solved from this post:
http://feedback.photoshop.com/photoshop_family/topics/photoshop_cc_crushed_on_nvidia_gt_54 0m

"The issue seems to be caused by NVIDIA Optimus (GPU switching). I resolved it by using the NVIDIA Control Panel and changing the graphics processor to the processor that wasn't selected (Do this via NVIDIA Control Panel -> Manage 3D settings, Program Settings tab). Currently, I have the "Integrated graphics" (Intel 3000) selected, but Adobe's GPU sniffer tells me the 540m is being used by Photoshop CC and Preferences -> Performance shows the same."

Basically change this to always be your graphics card. Then turn back on hardware acceleration in Photoshop and no more crashes and great performance!
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30. Re: Photoshop CC opens and then closes immediately. What gives?

dadapotok Oct 13, 2014 6:49 AM (in response to TatOttawa)

video card driver update fixes the problem better
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