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Still pic on cam - no video

New Here ,
Apr 20, 2012 Apr 20, 2012

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Problems with latest Flash Player version:  webcam displays either still picture or black image and no video working.  Can anyone help please?

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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What is your operating system?

Could you please access the following link: http://www.testwebcam.com/

Are you able to see a preview?

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New Here ,
Apr 20, 2012 Apr 20, 2012

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Thanks for replying, I do appreciate it. Using XP IE8, testwebcam gives 2 still pics, no video.

Patrick

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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Right-click the pic you see in testmycam.

Then click Settings.

Go to the fourth tab for Camera.

See if Integrated Camera is selected. If not, select this option. Refer to this page: http://helpx.adobe.com/flash-player/kb/troubleshoot-games-video-audio-flash.html#main_Webcam

(It's for Mac; but will help you to locate the option.)

Also, please let us know what you see in the second box of the following page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

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New Here ,
Apr 20, 2012 Apr 20, 2012

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Hi

The tab for camera says "VideoCAM eye" which is my webcam.

The second box tells me Version 11.2.202.233 Windows XP 32 bit Internet Explorer.

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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This sounds like a reported bug against certain webcams and the latest version of Flash Player.  When you have a minute, could you vote for the following bug?

https://bugbase.adobe.com/index.cfm?event=bug&id=3162441

Thanks,

Chris

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Guest
Jan 06, 2014 Jan 06, 2014

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try to test your webcam with http://www.test-cam.com

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