Need help with getting my Digital Editions account reset

[farflung]

Received Error:2004 message 😕  I think I need to get a hold of a Adobe Chat rep.  Everytime I try to do this there is a message saying there's a long wait.  I guess there's always a long wait.  Any advise?  Thanks

[sjpt]

Have you tried Live Chat or telephone.

Went straight to 'An agent is available' on Live Chat at 9:50 GMT.

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-service

Choose topic ‘'Signing into my Account' , and then click on 'I still need help';

then you should see 'Chat with an Agent' at the bottom of the page.

Depending on screen resolution, you may need to scroll down a bit to see the Chat with an Agent' bit, just under 'Ask our Experts'.

'Ask our experts' will indeed just lead you back to this forum.

Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.