device authorization

[M_smith1]

I am unable to device authorization it gives me the folliwng code : E_AUTH_NOT_READY

[sjpt]

~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

[Cabinowner]

Tried this, filled out form, hit send, all if get is a blank screen, waited for 1/2 hr.

[Cabinowner]

Waited in the chat screen

[sjpt]

Pretty hopless service.  All I can suggest is to try a different time of day, or try telephone service

(not sure of the number, and they are even worse than online chat from what I have seen on the forum)

Or the Adobe Support Portal

https://www.adobe.com/cfusion/support/index.cfm?event=home&loc=en_gb for GB and maybe for UK

I'm sure you can easily find yours.

I've never used any of them so can't give personal opinion.

Good luck ...