• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Keep downloading flash update, but it's not working

New Here ,
Jan 07, 2014 Jan 07, 2014

Copy link to clipboard

Copied

I have a mac.  It said my flash player was out of date, so I installed the update.  It still said my flash was out of date.  I restarted my computer.  No dice.  I uninstalled it, using the adobe uninstall software, restarted my computer, reinstalled it, and restarted my computer.  Still not working.  Please help.  I missed a webinar I needed today because of it.

Thanks!

Views

420

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 07, 2014 Jan 07, 2014

Copy link to clipboard

Copied

LATEST

Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

10.jpg

Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

11.jpg

12.jpg

Go to: [user]/Library/Preferences.

14.jpg

Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

go.jpg

Without the "Option" key

And WITH

go-opt.jpg

Trash the Macromedia folder there.

Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

15.jpg

Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

16.jpg

Empty the trash.

13.jpg

Download the Flash Player (For Mac OS X) again if necessary.

1.jpg

Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

2.jpg

It will appear on your desktop and a small window will open.

3.jpg

Double click the installer. If you see a warning, click “Open” to let it run.

4.jpg

Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

5.jpg

You may see the following: click “Force Close All” if you do, and then click “Retry”.

6.jpg

The installer will run.

7.jpg

Choose your update preference, and click “Done”.

8.jpg

Open Safari again and click Safari>Preferences (Cmd+,)

19.jpg

Go to the Security tab. Make sure “Allow plug-ins” is checked.

20.jpg

That should be a COMPLETE "clean install" for OS 10.7.5, 10.8.5, or 10.9.1

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines