Captivate 7 multi-slide video not working on Android

[Nalexander]

Hello Adobe staff,

still needing help with this one from my previous question "Captivate 7 event video playback controls not working."

The question has now narrowed down to:

How can I make a multi-slide mp4 video in HTML5 format work on Androids? It works fine on iPad and computer, but Androids will not playback the video, only the audio.

Thanks,

Nat

[Nalexander]

Okay, no help yet, please help? I don't get another option other than this forum. Adobe won't let me ask product questions in a chat.

[RodWard]

Not all Android versions or Android browsers support MP4.

I suggest you take a look at this page to see which versions do or don't.

http://developer.android.com/guide/appendix/media-formats.html

If your Android version or browser doesn't support MP4, there's not a lot you can do other than upgrade.

[Sankaram]

Hi Nalexander,

   As Rod suggested the video might not be supported on your Device + Android version. Just to check Create a sample HTML page with Video tag pointing to mp4 and let us know whether it works or not? Alternatively you can share the source video with me at sankaram at adobe dot com via dropbox and we can try at our end.

Thanks,

Sankaram.

[Nalexander · Accepted solution]

Hi Adobe wizzards,

it seemed Captivate 7 just needed another update. I guess when a problem arises that should always be the first step in trying to fix it. I just thought we'd updated it already. But after I did, it worked on all the Androids we tested. Sorry about the confusion and thanks so much for your help!