Closing programs to install Flash Player

[Guest]

I have been using Flash Player for years but a website tells me I need to install the latest version.  When I try to do so, I am told to close Internet Explorer and a program called crextp39.  I have never heard of this program, nor does it show up on my Program List, open or otherwise.  Can you adviose me what to do?

[VikramGaur]

Hello,

Welcome to Adobe Forums.

Please launch Windows Task Manager :

Right Click on the Task Bar or Keyboard Shortcut (Ctrl+Shift+Esc)

Check the Processes Tab, you might find that program

Note : Make sure you have click on "Show Proceses from all users"

Thanks,
Vikram

Adobe Support