11 Replies Latest reply: Mar 5, 2014 6:48 AM by Dave Merchant RSS

    Acrobat Workspaces will be closed down - implications for shared review

    Rsfl Community Member

      Hi all,

      today I received a notification that the Acrobat.com Workspaces will be shut down to read-only this fall, and then completely by 2015. Is this effectively the end of shared review (unless you have an own webdav-capable server), or will an alternative service be available?

       

      Robert

        • 1. Re: Acrobat Workspaces will be closed down - implications for shared review
          Charlene L. Adobe Employee

          Hi Rob,

           

          Here is the FAQ regarding the retirement of Workspaces.

          http://forums.adobe.com/docs/DOC-4203

           

          The FAQ indicates you will need your own server location, but is does not need to be webDAV capable.

           

          Regards,

          Charlene

          • 2. Re: Acrobat Workspaces will be closed down - implications for shared review
            Dave Merchant ACP/MVPs

            Yes it does, otherwise clients cannot write data back to the server.

            Charlene L. wrote:

             

            ... but is does not need to be webDAV capable.
            • 3. Re: Acrobat Workspaces will be closed down - implications for shared review
              Sabian Zildjian Community Member

              No Dave.  Shared Review can be on a Network Folder, SharePoint workspace, or Web Server folder.  The Network Folder option does not need to be WebDAV enabled. This type of Network Folder would more than likely be for "Internal" company use though.  If R_Sem or any other users need a "Public" location then they should investigate other publically available locations that provide a WebDAV store for their workflow.

              • 4. Re: Acrobat Workspaces will be closed down - implications for shared review
                Dave Merchant ACP/MVPs

                Le sigh...

                 

                HTTP does not allow clients to write to the server, so there's no way for Acrobat/Reader to publish the XML markup packet. Yes you can upload files to some websites using forms submission and a CGI script, but that's not how the Acrobat Family works. It expects a folder name it can write to like a regular disk and it must also be able to browse through that folder to discover all the contents, because the XML files are created dynamically as each participant publishes.

                 

                That's why WebDAV was invented, and why it's a requirement for Shared Reviews hosted on a non-mounted drive. SharePoint is Microsoft's proprietary take on WebDAV with a version tracker bolted on.

                 

                Please read the Acrobat help file - all this is made perfectly clear.

                • 5. Re: Acrobat Workspaces will be closed down - implications for shared review
                  Steve Cordero Adobe Employee

                  OK, just to clear this up a bit for the customer.

                   

                   

                   

                  • However, as the case has been stated multiple times in this thread, and I will reitterate it, if you are using a publicly accessible document outside of your company's network, the only feasible choice is a solution that uses WebDAV.  In  Microsoft Windows that would be either Microsoft SharePoint Services or their SharePoint Portal server. 
                  • 6. Re: Acrobat Workspaces will be closed down - implications for shared review
                    Rsfl Community Member

                    Thanks for clarifying. For shared public review you write

                     

                    > the only feasible choice is a solution that uses WebDAV.

                     

                    Just to be sure I understand correctly, will Adobe provide such a service or is the user required to set up a Webdav-capable server on his own? This won't be possible for me due to restrictions. Are there any other providers of suited file hosting services that can be used for public shared review?

                     

                    Robert

                    • 7. Re: Acrobat Workspaces will be closed down - implications for shared review
                      Ian ES UGM-MVPs

                      >>I use Workspaces to collect comments for Shared Reviews in Adobe Acrobat. What will happen to Shared Reviews?

                      For Acrobat XI, X and 9 users, when you select “Send for Shared Review” in your Acrobat software, the option to download and track comments with Adobe online services will no longer be available. You will still be able to initiate Shared Reviews from within Acrobat using your own internal server – such as a SharePoint workspace, a network folder, or a web server folder – to collect comments.<<

                       

                      ... ok, so there goes one of the diminishing number of USPs left for Acrobat....  once informed of the existence of the facility both Enterprise and SME customers value this feature for many reason.

                       

                      I'll cite just one: it provides a way of collaborating with external contractors/suppliers in a way which a) no IT issues or setup requirements, b) no security implications

                       

                      Removing the facility, without even providing a paid option,  appears rather short-sighted.

                       

                       

                      >>At this time we have no alternative solution, but the Captivate team is actively looking for one. Stay tuned.<<

                       

                      Scratch 'appears'. Sigh.

                      • 8. Re: Acrobat Workspaces will be closed down - implications for shared review
                        ebrandt-anniespub Community Member

                        Are there other WebDAV solutions other than Microsoft SharePoint Service? Is that the only option?

                        • 9. Re: Acrobat Workspaces will be closed down - implications for shared review
                          Dave Merchant ACP/MVPs

                          R_Sem wrote:

                           

                          Just to be sure I understand correctly, will Adobe provide such a service or is the user required to set up a Webdav-capable server on his own?

                          It's up to you.

                           

                           

                          ebrandt-anniespub wrote:

                           

                          Are there other WebDAV solutions other than Microsoft SharePoint Service? Is that the only option?

                          WebDAV is a public specification (RFC4918) so there are server packages available for pretty much any platform (Windows, OS X, Linux, etc). The Apache web server software has an optional WebDAV module and filesystem connector (mod_dav and dav_fs) that can be installed quite simply - see http://www.linuxplanet.com/linuxplanet/tutorials/7314/1

                          • 10. Re: Acrobat Workspaces will be closed down - implications for shared review
                            ebrandt-anniespub Community Member

                            We will definitely have to set up a WebDAV, becasue of remote people. I was more wondering what the best option/suggestion other than Sharepoint since the ones intiating the shared reviews will be on Macs with the most current version of Acrobat. I read somewhere that macs couldn't initiate a shared review with Sharepoint. Maybe this is incorrect?

                            • 11. Re: Acrobat Workspaces will be closed down - implications for shared review
                              Dave Merchant ACP/MVPs

                              Probably the simplest solution (to avoid opening holes in any corporate firewall) would be to rent a basic Web hosting package that runs Apache and has the mod_dav system installed. Ignore the website aspect completely and just turn on the WebDAV engine. That way the filesystem being used for the comment packets doesn't have anything else on it that an intruder could possibly care about. You don't even need to assign the server a domain name, just use the IP address (though if you want the traffic to run under SSL you'd have to submit a certificate application).

                               

                              The only drawback is that creating accounts for the WebDAV system would have to be done through the web host's control panel application, and while it's not difficult, making hundreds of them would take a while.

                               

                              Not all web hosts have the mod_dav option enabled so it's important to ask first, some of them will use different terms in their marketing like "remote filesystem access", but under the hood it's all the same thing.