2 Replies Latest reply: Jan 14, 2014 10:07 AM by chuck.keysor@sbcglobal.ne RSS

    HELP! VIDEO IN CS6 EXTENDED WON'T IMPORT MOV FILES, ONLY JPEG

    chuck.keysor@sbcglobal.ne Community Member

      Hello.  I have a problem with the video editor in my CS6 Extented.  I have the newest updates (checked an hour ago), and restored default preferences before beginning the first video exercise in Chapter 10 of "Adobe Photoshop CS6/Classroom In A Book".  The book came with practice files on a DVD.  I installed those (for chapter 10) into my PC.  Following the book's directions to create a new video file, everything is fine, and works just as shown in the book, until I import the 9 sample files (6 Jpegs and 3 MOV files).  After placing these files onto the timeline, I am instructed to resize the duration of the JPEGs to 3 seconds, that works.  But when I go to resize the MOV files, they will not expand.  When I zoom in all the way, they are clearly empty place holders, of no lenght.  The marker says they are "01F", which looks to me like 1 frame.  Yet looking at the files before importing them in to Photoshop and placing them on the timeline, the first two files show as being 11 seconds long, and the third MOV file is 37 seconds long.  And, I can play all three files on my Windows media player.  But again, as soon as I place these on the time line, they are reduced to a sliver of just one frame, that can not be expanded.  

       

      I placed these files first using the method described in the book, which is to "Click the video menue in the Layer 0 track, and choose Add Media."  I then went to the lesson 10 folder on my internal hard drive, shift selected the 9 files as directed, then clicked open.   I turned off my PC and then rebooted, three times, always getting the same results.  I then went and looked at some on-line traing videos, where they showed selecting the video files, then clicking on the "+" at the right end of the time line, and that did the same thing, moving the JPEGs fine, and chopping the MOV files down to one frame. 

       

      As another clue, before creating the video file in the exercise, the book directed me to load the finished file that they supplied, into Photoshop, and to play that in Photoshop, to see what the final project would look like.  I did that, and the video played fine.  And the book instructed me to note how the files in the timeline matched up with the files in the layers panel, and all of that looked just like in the book.  But I can NOT get the video/MOV files to move in to the time line when I do it as instructed. 

       

      And I am running Windows 8.1, on a brand new pc with a fairly highpowered dedicated video card with 3 gig of on-board ram, and 16G of ram in my PC. 

       

      What do I do?   Thank you, Chuck

       

      [ private info removed by admin ]