I am using CS5 and so is my husband. We are both experiencing the same issues on our MACs. It is very arbitrary, but the drop down menus and window content are completely white. We are both updated to Maveric and we both use WACOM tablets, I have an Intuos 4 and he has an Intous 3. Our MACs are configured differently. Some help with this is much needed. It is a HUGE problem!
As of today the only solution to the problem apparently is to downgrade from Maverics to "what You had before" (probably Mountain Lion). If that is not an option; it seems like You just have to wait it out like the rest of us. And contact Wacom support as this looks to be a Wacom driver issue.
I am reporting the issue is occurring now at about 5 minute intervals.... this is ruining my workflow. This time I am using the tablet to paint on two layers above the background. Randomly during this process of using the regular brush tool the error will occur. When changing brushes and holding in the brush panel, the name of the brushes all remain the same
I exited out of PS and reopened the program. This time i decided not to open anything and go navigate on Facebook for a few minutes with the tablet as the interface, clicking buttons in Google Chrome and Safari. I then returned to PS and the white menus were present after about 5 minutes of navigating. This issue is obviously tied to the Wacom. I cannot downgrade (re: should not have to).
Its probably smart to report this to Wacom to. More information to Wacom gives them more to work on when they are trying to fix the issues.
teah on the wacom forum there is no where the info there is here and no guarantee they read this forum...?
Re: Google Chrome - I've experienced some odd behavior with Chrome now on 3 seperate Mavericks installations. Mainly, that it "can" lock up the entire system "sometimes", but mainly when exiting the program. There has been some speculation that the "Google Helper" app that is installed behind the normal system folders is to blame.
I'm personally invested in a lot of developer functionality with Chrome, and can't uninstall it to test out the newest Wacom drivers to see if this could be a behind the scenes problem. I say behind the scenes, because Google Helper is constantly running in the background on your Mac***, regardless of whether you have Chrome open or not. As I mentioned in an above post, our Wacom Intuous 2 using clients are using the old Wacom Driver and it is definitly stable. I don't want to mess with their systems to "prove a point", hope you understand.
Regardless of Chrome, I'm also curious whether some of you might see any benefits to trying the following within Photoshop and/or settings:
1) close the navigation pane;
2) settings -> performance -> Normal instead of expanded;
3) cache -> 6 levels instead of 4 and size of 1028 instead of 1024;
4) also under cache, try on of the settings that best fits your work-flow, other than "Standard";
The problem is surely with Wacom's driver taking focus and resources away from Photoshop to redraw the screen properly. Something is causing this as it relates to memory, cache, and background processes (maybe Chrome Helper for example?). I'm only trying to help to get to some kind of usability before Wacom's engineers finally get off of their butts and updates their driver(!)
*** Apple has reconfigured their Accessability, Security and Privacy system preference panes in Mavericks. There are a number of bugs that people are reporting on the Apple Discussion Forums. Since Wacom installs a preferance pane to access it's settings, it is without a doubt coupled with problems related to the new system preferences. For those that simply updated their systems from Mountain Lion to Mavericks, you may have preferance panes that are no longer compatible with Mavericks (Perian *might* be one for example). If you're experiencing other problems with your system, this should be looked into. As for others such as myself, that experienced the Wacom tablet problems on factory new and clean installations of Adobe CC (no migration).... we'll just have to keep waiting.
I forgot to mention 2 things:
1) if someone does decide to uninstall Google Chrome, you should use a program such as AppCleaner to uninstall everything. Just trashing Google Chrome will leave Google Helper still active in the background.
2) Has anyone installed the newest Wacom Driver FIRST on a virgin Mavericks install... and then Adobe CC and any other necessary software? Just curious.
I didn´t try uninstalling Chrome, though seems weird that could have anything to do with in. Because certain ones of these bugs, such as the polygonal lasso too auto completes, apparently only happens in Photoshop, not in other adobe programs that has the lasso tool.
None the less, the other settings suggestions, I tried these they wont help I even went back to non gpu accellerated settings, nothing changes, the white menus appear, the polygonal lasso tool bugs and keyboard bugs, no matter.
Did not have Chrome on this machine and complete fresh install - no User migration.
Cache already set to 6
Will try out 1028 instead 1024 - although I have no big expectations about that...
I had chrome installed.
I dont remember which cache variations I tried, sorry. But performance settings I tried everything
never had chrone installed - still had the problem
Jesper thinks he knows what the problem is and we have a workaround to avoid this issue that we'd like to test before making it more widely available. Let me know if you'd be willing to install a plug-in and test out this workaround. I will email you with details and instructions. Thanks!
I would be happy to test this on some of my workstations.
I'll be happy to test the workaround.
Glad to hear it. does this fix possibly apply to the polygonal lasso and shortcut key issues as well? If so I would be willing to test - otherwise the blank menus don't happen to me very often so I wouldn't be a good test subject.
Hi Enokeson, We're still working on tracking down where in the stack the Lasso tool and Shortcut issue happens. This workaround is only for the menus/windows showing up blank.
I have been testing since this morning and havent had a white menu yet. This has been unheard of since installing Mavericks. I think Jesper nailed it.
Almost three hours of testing and not a whiteout yet. Untill now i was lucky to get more than a few minutes of work done. Someone did something right with the plugin/workaround.
Great news!! If possible I would like to try the workaround as well since I was having so many issues last night.
1 person found this helpful
I have posted the plug-in, that selected users have tested at the following location:
To use: download and install into the "Plug-ins" folder inside Photoshop. If your download does not automatically "unzip" the flie, then you must do so before moving the plug-in into the plug-ins folder.
The plug-in name (after un-zipping) is "WhiteWindowWorkaround.plugin"
The plug-in currently only suppoorts Photoshop CC and CS6. If possible, I will post a version that supports CS5 tomorrow (as soon there after).
The plug-in implements one possible work-around for an issue that we are seeing in the interaction between OSX and Photoshop. At the moment, we don't think this is a Wacom issue although the issue only has been reported when using Wacom devices.
The plug-in patches a method inside OSX, and we are working with Apple on a better solution in the future.
Let us know if the problem persists after installing the plug-in.
Great work Jesper, Thanks for your perseverance!
Indeed thank you very much. I have just placed the plugin and will begin testing my workflow. Thanks again for your work on this!
Thank You for fixing this.
Thanks so much for this. I'll try this right away for sure!
As one of the people who've been experiencing this issue in an App that isn't Photoshop I thank you.
Is the workaround you're using something that can easily be ported to software other that Photoshop do you think or should I just wait for to pull their many fingers out?
Also - hopefully people'll now stop ripping Wacom to shreds!
Thanks for the plugin link! Jesper and the Adobe guys working on the problem; thanks for listening to everyone in here!
I've been lurking in this thread a while. My collegue and I have been experiencing the white menus issue ever since we upgraded to Mavericks/PSCC as well. Very arbitrary when it happens. Some days I "only" have to restart photoshop 2-3 times, other days, like today, I've been plagued with white menus every 5-10 minutes.
We're both on Intuos5 Pro tablets, slightly different setup on our Macs.
I've installed the plugin now, and I've passed the link to my collegue.
Fingers crossed! Do I understand the procedure of installing the plugin correctly when I just unzip and pull the plugin file over to my plugins folder and restarting PS? [/edit]
Yes. Unzip and pull it to where You keep Your plugins. If You open "Console" on Your Mac You should see the following (well; similar at least) when starting Photoshop if the plugin loads.
15.01.14 11:22:27,201 Adobe Photoshop CC: WhiteWindowWorkaround Initialized
Kyrre: Thanks! It's in there! Now back to work, and hope I don't see any more white menus! I'll report back later today!
@ Jesper - wow this is really great if it works for everyone here!
Question: are you able to say what part of Apple Mavericks you're needing to work around?
As an OP mentioned above, this very well could be an issue that needs looking into for other software glitches and bugs popping up with Mavericks updates. At the very least, we all know who and where to write to, so that this can get fixed pronto across the board, or at least other devs have the heads up what to look for in their software.
PS. My above post pointing to a possible problem with Google, is still valid for other lock-ups that Mavericks users may run across. I've moved a number of my clients to Firefox or Safari for the time being and haven't had any emergency calls for the last couple of days. Just FYI.
I have posted a new plug-in on: http://www.bache.name/download/osx/WhiteWindowWorkaround.plugin1_0_4.zip
The only difference from the plug-in that was posted yesterday is that the new plug-in also supports Photoshop CS5 (32 and 64 bit).
So far things are looking promising.
I'd like to thank everyone that provided information, and/or was willing to run our debug plug-ins.
I will follow up on this thread when/if we get more information.
We can't comment on the exact nature of the issue we're working around - but we are continuing to work with Apple on the issue.
And you won't believe what all Jesper had to go through to isolate the problem...
The plug-in does not work for me.
Mavericks 10.9.1 (preinstalled on Mac mini 16G RAM)
CS 5 Version 12.0.4.
Intuos 4 Control panel/Driver version 6.3.7-3
Blank menus every 15 minutes.
What is the path where you installed the plug in?
Can you choose Help>System Info... and post the contents of that dialog to make sure the plug-in is installed correctly?
I tossed it. It was in Applications > PSD CS5 > Plug-ins
I'm happy to try another place if that is not correct. It seemed to make matters worse.
Which version did you use? The first one Jesper posted only worked in CS6 or later. This one should work in CS5: http://www.bache.name/download/osx/WhiteWindowWorkaround.plugin1_0_4.z ip
Also note, you need to restart Photoshop after putting the plug-in in the Plug-Ins folder.
Thanky! I'll try it out. Thank you for moving on this issue.
Hey Jesper and everyone,
I worked without any white menus appearing after I installed the plugin yesterday! Thank you for working this thing out! Much much appreciated!
I've been following this thread for a few days now, but it's time now to join this discussion.
I use Photoshop CS6, and added both of your WhiteWindowWorkaround.plugins to my Plugins folder (and then restarted my iMac).
The first thing I did was contact Apple Support, as I just purchased a new iMac, who referred me to this thread. fyi: I've also purchased a new Wacom/Intuous "Creative Pen & Touch Tablet, and downloaded the latest Wacom driver...but I'm afraid I still have "White Windows Fever". It seems like I can work a little longer, but the same malady keeps eventually occuring. I too have noticed the main offender in what starts these blank windows seems to be using the Photoshop Lasso tools.
I see I am far from being alone in this, so I will try to be patient until a permanent solution is found.
Thanks to everyone there at Adobe involved in trying to fix this.
When you launch Photoshop, do you see the following in the OSX Console:
Adobe Photoshop CC: WhiteWindowWorkaround Initialized