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InDesign CS5.5 Not Responding

New Here ,
Feb 10, 2012 Feb 10, 2012

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Five to ten times a day InDesign stops responding. It's usually when I open a document and then try to click into a text box. I get the beachball and it never recovers. When force quitting it says that Indesign is not responding. I have to restart my computer at that point and it works for a while then starts to do this again. I have neither the time nor patience to deal with this, it's making it very difficult to get work done.

I've found a few threads that are similar and tried the fixes recommended to no avail (the main one being getting rid of a certain asian text plugin). But I have yet to find a thread that shares my exact problem.

Any help would be very much appreciated.

-Rod

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Community Expert ,
Feb 10, 2012 Feb 10, 2012

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Per John Hawkinson:

When it hangs, run Activity Monitor, select InDesign, and run Sample Process. You'll get a report. Upload it to http://pastebin.com/.

Then, chose View > Send Signal: Abort (SIGABRT). You'll get a crash report. Upload that to http://pastebin.com, too.

Post both URLs here, we'll tell you why it hung.

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New Here ,
Feb 14, 2012 Feb 14, 2012

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SAMPLE PROCESS: http://pastebin.com/HH9FVheN

CRASH REPORT: http://pastebin.com/RVMiQc3S

Thanks again for any help offered!

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New Here ,
Dec 12, 2012 Dec 12, 2012

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Sample Process: http://pastebin.com/XutHnMbh

Crash Report: http://pastebin.com/1FVUBims

Mac OSX 10.6.8 - thanks in advance!

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Community Expert ,
Dec 12, 2012 Dec 12, 2012

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Your crash is caused by some sort of problem in the Extensis font manager. What version are you running?

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New Here ,
Dec 12, 2012 Dec 12, 2012

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Howdy,

I'm running Suitcase Fusion 3 ver 14.2.1 - have had quite a few problems with this in the past to be honest, rebuilding font vaults etc etc.

Any help would be appreciated!

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Community Expert ,
Dec 12, 2012 Dec 12, 2012

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I'm pretty sure version 3 is just flat out not compatible with CS5.5 (and probably not CS5). You need to upgrade.

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Explorer ,
Jan 15, 2014 Jan 15, 2014

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Community Expert ,
Jan 15, 2014 Jan 15, 2014

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Don't know waht that is, but it's not a crash report that I'm used to seeing...

I thought you solved your problem by trashing the prefs?

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Explorer ,
Jan 15, 2014 Jan 15, 2014

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Hi Peter, I think I did, I just wanted to have a clue as to what happened, eveyrthing was fine yesterday Got an update notice through the creative cloud app, so ran the update and today bam, no work done, Jeez I hate tech - I'm old enough to remember Tv programs saying the computer would make life better - they lied!

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Community Expert ,
Jan 15, 2014 Jan 15, 2014

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If trashing the prefs works we usually have no idea why they got damaged and the crash reports don't tell us anything useful.

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New Here ,
Feb 21, 2014 Feb 21, 2014

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Sample Process:

http://pastebin.com/rKvUvhZi

Crash Report:

http://pastebin.com/V1U8zqFU

Here are the reports.

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Community Expert ,
Feb 21, 2014 Feb 21, 2014

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before you do anything else, update ID to 8.0.2 and try again.

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New Here ,
Feb 21, 2014 Feb 21, 2014

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Ok that is what I am doing now. Do I have to redo the crash report and sample process after i update?

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Community Expert ,
Feb 21, 2014 Feb 21, 2014

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If updating doesn't fix it, then yes.

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New Here ,
Mar 31, 2014 Mar 31, 2014

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Hi,

I am too facing the same issue in Adobe InDesign CS 5.5 in Mac OSX 10.8.3.

Sample Process: http://pastebin.com/iieae4tB

Crash Report: http://pastebin.com/ybnkL9bp

Thanks in advance.

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Community Expert ,
Mar 31, 2014 Mar 31, 2014

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Try exporting to .idml. See Remove minor corruption by exporting

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New Here ,
Mar 20, 2015 Mar 20, 2015

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Hi can you help me with this problem

indesign CS5.5 not responding - Pastebin.com

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Community Expert ,
Mar 20, 2015 Mar 20, 2015

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Please follow the direction in Post #1 above to create the crash report as well as the hang report.

That said, CS5.5 is not supported on your OS (10.10.1), so there may be problems, and they are more likely to occur if this was an OS upgrade on an existing system, or if you tried to migrate from a previous system.

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New Here ,
Jun 18, 2015 Jun 18, 2015

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Any idea if CS5.5 will be supported on OS 10.10.3?

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Community Expert ,
Jun 18, 2015 Jun 18, 2015

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No…it’s not and will not.

You are unfortunately on your own.

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New Here ,
Apr 20, 2016 Apr 20, 2016

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So what do I need to do if a InDesign is stopping now window pops up before it even opens up. But my Illustrator and Photoshop are working fine.

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Community Expert ,
Apr 20, 2016 Apr 20, 2016

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What operating system?

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New Here ,
Mar 02, 2012 Mar 02, 2012

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I am having the same problem, and have uploaded the reports.

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Community Expert ,
Mar 02, 2012 Mar 02, 2012

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Tryingtodothis wrote:

I am having the same problem, and have uploaded the reports.

But you haven't put links to them here, so we still have no way to help you.

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