0 Replies Latest reply: Jan 15, 2014 1:47 PM by chuck.keysor@sbcglobal.ne RSS

    Photoshop Video has no audio when playing WMV files, please help.

    chuck.keysor@sbcglobal.ne Community Member

      Hello.  My Photoshop video editor works great with MOV files after installing Apple Quicktime the other day.

       

      Today I tried to load a WMV file into Photoshop's video editor.  I get the video, but no audio.  (The subject file plays perfectly in Windows Media Player.)  The master audio mute at the left end of the timeline window says the audio is not muted (and I test toggled while running the video).  And the video properties dialog that is accessible on the video clip icon itself shows the audio is not muted, and that the volume is set at 100%.   I see no other place where the audio could be killed.

       

      QUESTIONS:

      1) Is this another file type compatability issue, and if so, how can this be fixed? 

       

      2) Would Apple Quicktime PRO be appropriate to convert the WMV file into a MOV file, so that I could then work with all of my WMV files?

       

      Thank you for your assistance, Chuck