Adobe Extension Manager : extension install failure

Hi Lea,

Thank you for your answer but I need some explanations to apply

the operations you suggested to me because I not familiar

in manipulating this kind of files :

1- Extension Manager logs

- In what app must I create this document ?

- Any new document will have a specific suffix like .psd or .txt and cannot have only YES at the end of its name ?

2 Adobe Exchange Log

/Users/ a écrit :

 

Re: Adobe Extension Manager : extension install failure

created by lesavage in Adobe Exchange Panel - View the full discussion

Hi Claude,

 

 

Are you still seeing this issue? To help troubleshoot, if possible, could you gather the following log files for me.

 

 

1) Extension Manager logs:

Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

 

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES

 

Then create a file named 'ExManLog.YES' and place it at:

/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

 

Both log files are generated and saved in the following location:

MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

 

2) Adobe Exchange Log

 

/Users/<user>/Library/Preferences/Adobe/Exchange/AdobeExchange.log

 

 

3) Logs of events sent between Adobe Exchange and Extension Manager

 

Edit /Library/Application Support/Adobe/CEPServiceManager4/configuration/StartupOptions.xml and increase the log level to 6:

 

<vcentry key="loglevel">

 

  <vcint>6</vcint>

 

</vcentry>

 

Kill the process CEPServiceManager4 and AdobeIPCBroker processes in Activity Monitor

 

Log files are generated at /Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/logs/

 

 

Can you send the log files to me at lesavage at adobe dot com. Additionally, could you also send me a screenshot of the following folder contents if it exists:

 

/Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/extensions/AdobeExchange/

 

 

Thanks,

 

Lea

 

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