3 Replies Latest reply: Jan 16, 2014 8:39 AM by indiffident RSS

    CS6 Master Collection invalid registration

    The Real Thorzdad Community Member

      After registering and using the CS6 Master Collection (Mac) for most of a year, today it thinks it's a trial version and needs a valid serial number. But, it isn't accepting the serial number I originally registered with. It says it's an invalid number. So, now, nothing opens.

       

      I double-checked my Products and Services, and it shows Master Collection 6 Mac, Registered April 3, 2013. I used the serial number shown on the page, and it doesn't work.

       

      Any help in figuring this out would be greatly appreciated.

       

      Thanks,

      Jim