0 Replies Latest reply on Jan 17, 2014 2:16 PM by KathyT2013

    Can't deactivate CS6

    KathyT2013 Level 1

      I purchased cs6 a year ago and installed and registered it with no problems.  Last december I decided to avail of photoshop cs6 cc offer and subscribed to it.  However in order for me to avail of cs6 cc I have to deactivate my original cs6 but I cannot do it.  My internet is working perfectly, I am able to sign into adobe and use other sites, but when I try to deactivate cs6 it states it is unable to connect to the internet.  I am not familiar with proxy settings and the like but need to get this sorted asap.

       

      Any help would be gratefully  appreciated.