How do you change the password recovery email for email accounts?

[Kyle Sawyer]

If the email account used for the password recovery no loner exists, then the workflow is broken. How can an admin change the email for password recovery?

[cristinel@adobe · Accepted solution]

Hi Kyle,

Partner cannot change the recovery email of an user. However, the user can change that email himself when logs in admin and goes into My Details page to manage his account.

Cristinel

[Liam Dilley]

This was changed for security reasons wasnt it Cristinel?

So a client forgets their password, the recovery email is dead or they do not know how to log into that either?

How are they supposed to do what you said if they can not login or get that recovery password?

[cristinel@adobe]

Hi Liam,

Yes, it was changed for security reason, so that we do not allow impersonation (user logging in and performing admin actions on a site as somebody else).

Now, an admin can set a recovery email when the account is created and admin users can change that email address under my details screen.

If they forget the password and the recovery email address is obsolete, partner can fill in a support case and the support team will assist with that. We're actually looking at ways to elimitate support altogether from this workflow, but still keep the security level.

[Kyle Sawyer]

It would be good to have this resolved without the need of support escalation, particularly for email accounts that are not admin accounts.