Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets

[DougBairdComedy]

I purchased the Premiere Elements 10, and installed all the discs onto my 64 bit Windows 7 computer. It opens up the screen for "organize, new project, open project" and when selecting New Project it opens a load screen, and then closes and goes back to the main screen after it gets to "loading importerquicktime.prm"

I just downloaded teh newest quicktime, and still isn't working

I have AVG security software.

[the_wine_snob]

Have you tried to run the program without the security software?

Good luck,

Hunt

[jubileejazz]

I know this want help you but I too am unable to use Premier elements 10 because it hangs while loading "importingquicktime.prm". It then goes back to the opening menu. Organizer works fine as does Photoshop, which was bought as a complete pack. I have the latest version of quicktime 7.7.1. I have checked my laptop and it has easily enough spec to cope with the programme.

I have been onto Adobe customer Support. Their technicians seems totally unaware of the probelm and seem to find it hard to grasp what is happening. They keep asking what error message comes up. There IS NO error message.

They got me to turn of all other programmes including the antivirus and to set up a new catologue in Organizer. Still the same problem.

I have spent so long on the phone to them that I will need a bank loan to pay for the phone bill. On three seperate occasions they have agreed to phone me back sometime during that day. Each times they failed to do so. It seems that they have a department called customer service and service is the last thing they want to offer.

They got me to delete my display driver. Premier elements then opened. However when I re installed the display driver, guess what. It want work again.

I am surprised that Adobe seem not to know there is a problem as there has been a number of posts on this forum on the same subject.

[nealeh]

jubileejazz wrote:

They got me to delete my display driver. Premier elements then opened. However when I re installed the display driver, guess what. It want work again.

So it appears the graphics driver is the problem. Make sure you get the latest driver from the manufacturers website (usually one of nvidia, AMD, or Intel). Wndows Update rarely has the most recent drivers.

Cheers,

--

Neale

Insanity is hereditary, you get it from your children

[ねこたんこっちむいて]

Hello

I am experiencing exactly the same problem. I called Adobe Japan support but they cannot show the solution yet.

[ねこたんこっちむいて]

I am using the latest graphics driver. I am using Lenovo ThinkPad X301. The graphics is the chipset's. With or without latest Quicktime, the problem occurs. I disabled all the services and startups and the problem occurs. I am using Microsoft Security Essentials. With or without it, the problem occurs.

[the_wine_snob]

Now, did you check on the Lenovo and Intel Web sites, for the latest driver for your chip and OS?

As Neale points out, Windows will usually be very wrong, and by 6 - 12 mos.. With nVidia and ATI/AMD, that could be 12 drivers out of date. Not so much with Intel, as they do not release video drivers with the same regularity.

Good luck,

Hunt

[nealeh]

From the Lenovo website the latest driver they show for the X301 is v8.15.10.2555 dated 17 Jan 2012. Is that the one you have ?

Cheers,

--

Neale

Insanity is hereditary, you get it from your children

[the_wine_snob]

You know, that is pretty current! I am surprised, but in a very good way, especially for the OP.

Thanks,

Hunt

[ねこたんこっちむいて]

The Thinkpad X301 video driver I am using is 8.15.10.2555. I tried to install 32 bit version of Premier Elements but I could not install it. The UAC is disabled. I started Premier Elements 10 with administrative mode but the problem occurs. The Premier Elements 10 leave no messages on screen or event viewer...

[nealeh]

It's not unheard of for a new driver to break PRE. It is how I first came to these forums in 2009 - eventually my problem was pinned down to a specific nvidia driver release.

I suggest you uninstall the latest driver and try some of the older ones.

Cheers,

--

Neale

Insanity is hereditary, you get it from your children

[ねこたんこっちむいて]

I have tried older drivers before the latest driver but the problem occurs. The Adobe support's guide was to use the latest driver...

[the_wine_snob]

Normally, the latest driver IS the answer, though not always.

Going back a few years, nVidia had two drivers in a row, that caused issues with many Adobe programs. By the time that users figured out the problem and the fix, a new, and truely improved driver was released.

ATI/AMD has not been totally immune either, and usually, when there is a bad driver, a new one is released very quickly.

Sorry that the Lenovo driver was not the fix.

Good luck,

Hunt

[WRB22]

Tried all these things.  I think it is a software bug.  Seems like nobody can run it in 64 bits

[flageborg]

Hi.

Same problem here. Any solution?

Regards

Flageborg

[the_wine_snob]

Can you give us the specs. of your computer, and the exact symptoms that you are encountering. This ARTICLE will give you tips on the info, that would be very useful.

Good luck,

Hunt

[flageborg]

Hi.

This is my system Info from within Premiere Organizer:

Elements Organizer 10.0.0.0

Core Version: 10.0 (20110914.m.17521)

Language Version: 10.0 (20110914.m.17521)

Current Catalog:

Catalog Name: My Catalog

Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

Catalog Size: 139KB

Catalog Cache Size: 2,8MB

System:

Operating System Name: Windows 7

Operating System Version: 6.1 Service Pack 1

System Architecture: Intel CPU Family:6 Model:10 Stepping:7 with MMX, SSE Integer, SSE FP

Built-in Memory: 16GB

Free Memory: 12,3GB

Important Drivers / Plug-ins / Libraries:

Microsoft DirectX Version: 9.0

Apple QuickTime Version: 7.71

Adobe Reader Version: 9.5

Adobe Acrobat Version: Not installed

CD and DVD drives:

E: (HL-DT-ST DVDRAM BUS: 1 ID: 1 Firmware: GT32N)

F: (SONY BD BUS: 5 ID: 5 Firmware: RW)

[flageborg]

Hi.

Premiere Elements ---> Organize is starting as expected...

The problem is New Project & Open Project...

[the_wine_snob]

When PrE fails, at New Project, what is the exact error message that you receive?

Good luck,

Hunt

[flageborg]

There is no error message...its only returning to normal menu....nothing happens....

See picture

[flageborg]

All other programs are working fine...including Photoshop Elements 10

Why not Premiere 10?

Some test I can do?

[nealeh]

Try bypassing the Welcome screen by running PRE directly. In the Programs folder you will find two programs:

C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements 10.exe

C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

Double-click the second of these (it will have the largest size) and see if that opens the editing workspace for you.

Cheers,

--

Neale

Insanity is hereditary, you get it from your children

[JMaiMai]

I'm having the same problem with premier element 10, it hangs for awhile at loading importerquicktime.prm before allowing me to use the program.

if I turn off internet connection, then it start quickly and does not hang. 

Definitely need help on this one.   Don't like to turn off my internet connection off then on in order to use premier element....  please Help!

[A_T__Romano]

JMaiMai

It probably would be better to start you own new thread on your problem

premier element 10, it hangs for awhile at loading importerquicktime.prm before allowing me to use the program.

But, I will comment here for now.

This has been happening to me periodically with Premiere Elements 11 on Windows 7 64 bit.

I have many versions of Photoshop Elements and Premiere Elements on the same computer. I have not found the reason, but what consistently and immediately remedies the situation is to go to the Task Manager/Processes and End Process for the process named "Elements OrganizerSyncAgent.exe" which can be traced to Elements Organizer 10.

Have you tried that remedy instead of turning off your Internet connection?

More later.

ATR

[WRB22]

There is no message.  It just stops loading at "LoadingQuickTime.prm"