-
1. Re: CC Illustrator Update Failure
rcraighead Nov 20, 2013 2:54 PM (in response to MyYawrood)I had the same issue today (error 49). I rebooted and CC said it had been updated. I don't know if it was getting false information from Adobe site or what. I'm still not confident it updated. The Finder info says v 17.0.0, but the spalsh screen says v 17.0.1.
-
2. Re: CC Illustrator Update Failure
amxyz Nov 20, 2013 3:50 PM (in response to MyYawrood)Hi there! Are you working on a Windows machine or Mac?
If it's Mac, please take a look at http://adobe.ly/1deUhQf
We are investigating the cause and will provide more info as soon as possible. Thanks!
-Amy
-
3. Re: CC Illustrator Update Failure
GRichmond Jan 19, 2014 7:58 PM (in response to amxyz)Hi, Was this issue ever resolve? I'm having the same problem. I tried your recommended solution. It didn't work for me. I'm using Mac.
Thanks.
-
4. Re: CC Illustrator Update Failure
Nishant Kumar Thakur Jan 19, 2014 10:06 PM (in response to GRichmond)Hi GRichmond,
Could you please elaborate your problem? What error code have you received?
Thanks and Regards,
Nishant Kumar Thakur
-
5. Re: CC Illustrator Update Failure
GRichmond Jan 19, 2014 10:54 PM (in response to Nishant Kumar Thakur)This is the error message:
"Update Failed
Unable to extract the downloaded files. Press Retry to download again. (U44M1I210)"
I've tried downlading (more than 5x) still the same error.
-
6. Re: CC Illustrator Update Failure
Nishant Kumar Thakur Jan 19, 2014 10:57 PM (in response to GRichmond)Hi,
Please restart the system and try updating again.
Thanks and Regards,
Nishant Kumar Thakur
-
7. Re: CC Illustrator Update Failure
GRichmond Jan 19, 2014 11:29 PM (in response to Nishant Kumar Thakur)Nope, It didn't work. same error.
-
8. Re: CC Illustrator Update Failure
rbhunwal Jan 19, 2014 11:40 PM (in response to GRichmond)Hi GRichmond,
Will it be possible for you to join a connect session with us ? If possible than can we start this session after 4:00 hours (5:00 PM India Time). If you are not available at this time please do let me know your preferred time so that I can schedule accordingly.
With Best Regards,
Raghuveer Singh
-
9. Re: CC Illustrator Update Failure
GRichmond Jan 19, 2014 11:46 PM (in response to rbhunwal)Yes lets have a session, but I will need to reschedule it. I'll get back to you for my available sched.
Thanks!




