it's there but won't work

[Guest]

Programmes which use flashplayer have started telling me I don't have it and offer download. I have tried to do this without success. I have deleted existing version and downloaded latest, no change. Adobe checker tells me I have none loaded but control panel says I downloaded latest version today. I have checked enabling in Internet Explorer and java, it's OK. Can anyone suggest remedy. Thanks Diarmid

[C_F_McBlob]

What version of IE and what Windows version are you using?

[Guest]

Thank you Mike, it's windows 7 32bit and ie 11.

[pwillener]

Make sure ActiveX Filtering is disabled: http://forums.adobe.com/thread/867968

[Guest]

Thank you Pat I have unchecked the box in safety but no result. I am now getting an intermittent error message #1009 " cannot access a property or method of a null object reference" Way beyond my paygrade.

[pwillener]

Such errors can occur if you have the debug version of Flash Player installed.

Unfortunately the test page that show you if the debug player is installed has disappeared.  I will contact the Flash Player team about that.

[C_F_McBlob]

IE11 is most likely the culprit. Microsoft intentionally altered the ID strings for IE11 so pages can't properly recognize it. (http://blogs.msdn.com/b/ieinternals/archive/2013/09/21/internet-explorer-11-user-agent-string-ua-str...) Try another browser:

Firefox (from Mozilla)

Opera (from Opera)

Safari (from Apple)

Chrome (from Google)

ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.