Hi Jessica
Seems I answered a post very similar to this a while back.
But I'm not seeing it in this thread, so here goes.
What RoboHelp version are you using? I ask, because long ago
(version 9 I think) RoboHelp had an issue that suddenly manifested
where popups were blank. As I recall, it happened because Microsoft
introduced version 6 of the browser. The JavaScript code inside
RoboHelp was blissfully unaware of this version, so it refused to
display content in the popup it created. This required a patch from
eHelp to update the JavaScripting.
Sooo, is it possible that your IT folks have been lagging
seriously and just now implemented IE6? Or even remotely possible
that you are still using an older version of RoboHelp?
Oh and I should also add the following for those that may be
new to RoboHelp. How is it that I'm referring to an older version
of RoboHelp and calling it version 9? Isn't 6 the latest?
The answer to this is that different companies have owned
RoboHelp over the years. So I've seen versions 2, 3, 4, 5, 6, 7, 8
(also known as 2000), 9.0, 9.1, 9.2, 10 (also known as 2002), 11
(also known as X3), 12, (also known as X4), 13 (also known as X5),
and now the Adobe branded version of "6" (which is logically
version 14.
Just a thought... Rick