E-AUTH-BAD-DEVICE-KEY-OR-PKCS12

[Guest]

I keep geting this message when I try to download a book. I have unistalled and reinstalled ADE.

[Akshayy]

Can you provide more details on where you purchased this book ?

How many devices have you tried to read this book on ?

Could you try on a different machine ?

[Treborbill]

Hi,

I too have the same error code, and I too would like an answer. I have, in addition, lost the ability to open any of the DRM books which have been on my machine for months or even years.

I am using Digital Edition v2, with Windows 7. My Sony reader software tells me that my computer is not registered, the Adobe software tells me I am registered, but that the license for each book is corrupted.

I have tried to download a second copy of one of the DRM books, and that is when I received the error message. I bought all of the books from Waterstones and have downloaded the books only once.

[Treborbill]

Hi,

I found a solution which has now allowed me to read the books on my computer. I de-authorised my desktop computer, then re-authorised it using my Adobe ID and password.

To do this I pressed ctrl+shift+d which brought up the de-authorisation option in Digital Editions. Then I closed Digital Editions, and restarted it and chose the option to re-authorise the desktop computer.

Quite why the sony desktop software was affected I do not know.

Hope this helps.

[djbazzer]

Worked for me on a similar authorisation error (bad server response), probablly because my ADE is authorised on computer, but was showing as not. So I was trying to authorise an authorised device... This deleted current authorisation I I just re-authorised and all good so far

[dan_bln]

thanks (Treborbill‌) so much for sharing the undocumented shortcut to un-authorize my adobe account from my comuputer.

ctrl+shift+d

worked like a charme on my system!

[Guest]

Tengo el mismo problema que todos vosotros (7 de enero de 2016).

No puedo descargarme los ebooks comprados y pagados.

Dispongo de la versión de ADE 4.5. Trabajo en un Mac, el Capitán.

Me sale:

"No se puede descargar

Error al obtener la licencia. Problema de comunicación con el servidor de licencias:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

Ahora por lo que veo Adobe nos está amargando la vida y no podemos ni comprar ni descargar libros de ninguna librería.

Contactar con soporte es una aventura imposible. Ni siquiera en los foros encuentras ayuda a este problema.

Dejo mi correo por si acaso fjjnevot@gmail.com. Si lo averiguo, no sé cómo, os lo pondré en esta página que voy a guardar en marcadores o favoritos.

[karenp65197848]

I am getting same issue. Tried all above except I cannot de-authorize computer when I try

[Guest]

Hi, friend:

Try install 3.0 or 2.0 at http://www.adobe.com/support/digitaleditions/downloads.html <http://www.adobe.com/support/digitaleditions/downloads.html>

Then, CMD + MAIUSC + D and deautorize ID

Tell me if ADE work and you can download files. I’m working, but it don’t work.

Gratefully

Juanjo Nevot

El 7 feb 2016, a las 20:02, karenp65197848 <forums_noreply@adobe.com <mailto:forums_noreply@adobe.com>> escribió:

E-AUTH-BAD-DEVICE-KEY-OR-PKCS12

created by karenp65197848 <https://forums.adobe.com/people/karenp65197848> in Adobe Digital Editions - View the full discussion <https://forums.adobe.com/message/8471952#8471952>

I am getting same issue. Tried all above except I cannot de-authorize computer when I try

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[esperanzac81569877]

Mil gracias, Juanjo. Llevaba una hora intentando solucionarlo y lo he conseguido gracias a tu consejo.

Saludos,

Esperanza