5 Replies Latest reply: Feb 2, 2014 8:53 PM by kglad RSS

    Trouble downloading CC updated App. Anyone?

    itsjims Community Member

      Can't download a copy of extension manager because it says its updated? What if I need a new copy? Using desktop CC.

      Macbook Pro running 10.9

        • 1. Re: Trouble downloading CC updated App. Anyone?
          kglad CommunityMVP

          what's the problem with your currently installed extension manager?

          • 2. Re: Trouble downloading CC updated App. Anyone?
            itsjims Community Member

            I've forgotten the particulars, but for whatever reason I wanted to reinstall the program. I finally found I had to get out of Creative Cloud on Adobes website, to find a place to download it without it having to

            go through CC.

            The real question now is, not being able to redownload a program through CC if it says its recently upgraded, you can't, for whatever reason. So I guess you have to go back to the Adobe site, as I did, to find a place to download.

            Maybe I'm the only one seeing this, kinda thought this was the purpose of the desktop CC app. I thought it was going to help steamline things?

             

            I tought too much.

             

            jim

            • 3. Re: Trouble downloading CC updated App. Anyone?
              kglad CommunityMVP

              i don't understand what you're trying to say.

               

              but if you're trying to say you've uninstalled a cc program and your cc desktop app says that program is up-to-date, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

              • 4. Re: Trouble downloading CC updated App. Anyone?
                itsjims Community Member

                No I had not uninstalled it, so to redownload an app you have to uninstall the program so Adobe can see that you don't have it anymore before you can download it again, sort of harsh.

                Actually the idea that Adobe can see whats on my system anytime, just creeps me out, maybe its time to remove CC. I suppose there are entries in all my Adobe app's for them to know, whatever they want to know. The other solutions were just as bad, rip-it apart to fix it. But thank you anyways I know Adobe's sad position now.

                My apology to you kglad, I don't mean for this to sound as if it is aimed at you, its not, its just Adobe. Thank you for being the only one to answer, that and your link have answered my question.

                 

                Take care,

                 

                jim

                • 5. Re: Trouble downloading CC updated App. Anyone?
                  kglad CommunityMVP

                  you're welcome.

                   

                  (but based on the amount of counterfeit adobe software available and the number of legitimate adobe customers that have significant problems installing adobe products, i doubt they're as knowledgeable as you fear.)