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Error: Unable to Proceed with the Installation

New Here ,
Jan 31, 2014 Jan 31, 2014

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OS 10.9.1

iMac 27-inch, Late 2009

AdobeFlashPlayerInstaller_12au_ltrosxd_aaa_aih.dmg

Install Adobe Flash Player Version 3.3.9.0 (3.3.9.0)

Safari Version 7.0.1 (9537.73.11)

Hi:

I keep getting the above error when attempting the installation. I used the uninstall program from Adobe, but when I try to reinstall the same error occurs. Any advice appreciated!

Thank you

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correct answers 1 Correct answer

LEGEND , Jan 31, 2014 Jan 31, 2014

Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

10.jpg

Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

11.jpg

12.jpg

Go to: [user]/Library/Preferences.

14.jpg

Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

go.jpg

Without the "Option" key

And WITH

go-opt.jpg

Trash the Macromedia folder there.

Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

15.jpg

Go to

...

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LEGEND ,
Jan 31, 2014 Jan 31, 2014

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Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

10.jpg

Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

11.jpg

12.jpg

Go to: [user]/Library/Preferences.

14.jpg

Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

go.jpg

Without the "Option" key

And WITH

go-opt.jpg

Trash the Macromedia folder there.

Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

15.jpg

Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

16.jpg

Empty the trash.

13.jpg

Download the Flash Player (For Mac OS X) again if necessary.

1.jpg

Quit Safari and go to your downloads folder. Double click the DMG to “mount it”. (It's an old screenshot - Yours will be FP 12)

2.jpg

It will appear on your desktop and a small window will open.

3.jpg

Double click the installer. If you see a warning, click “Open” to let it run.

4.jpg

Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

5.jpg

You may see the following: click “Force Close All” if you do, and then click “Retry”.

6.jpg

The installer will run.

7.jpg

Choose your update preference, and click “Done”.

8.jpg

Open Safari again and click Safari>Preferences (Cmd+,)

19.jpg

Go to the Security tab. Make sure “Allow plug-ins” is checked.

20.jpg

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New Here ,
Feb 01, 2014 Feb 01, 2014

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Worked like a charm. Thanks for the great instructions!

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