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Password problems

New Here ,
Feb 01, 2014 Feb 01, 2014

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I am trying to download the latest version of Adobe Flash Player and it will not accept the password I enter, how do I change that password to continue with the download?

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LEGEND ,
Feb 01, 2014 Feb 01, 2014

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The password required IS NOT your Adobe password.

It's your OS administrator password.

No one here knows it or can reset it.

You can always download the offline installer:

Flash Player for ActiveX (Internet Explorer)

Flash Player Plug-in (All other browsers)

Flash Player 12 (Mac OS X)

But... you still need to enter the admin password to install them.

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New Here ,
Oct 25, 2014 Oct 25, 2014

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so, if I am on a mac is it my apple id?

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LEGEND ,
Oct 25, 2014 Oct 25, 2014

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No, it's your Mac's administrator password.

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

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LEGEND ,
Oct 27, 2014 Oct 27, 2014

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