Copy link to clipboard
Copied
I'm generating HTML help from RoboHelp 9, and when I click Contents, Index, and Search, the left navigation pane is blank, and I cannot search.
The start page does appear, and I can navigate to topics from hyperlinks in that page.
As of last week, this issue only occurred when viewing help in IE 11, but it is now occurring when I view help from IE, Chrome, and Firefox. Last Friday while it was still not working when I viewed my local copy, I tried uploading it and viewing it on IE11 from the Web, and it worked a bit better. I'm viewing it from the Web now and it's not working.
Does anyone have advice for this problem?
Copy link to clipboard
Copied
RoboHelp 9 and IE11 do not work well together and I am not aware of any fix. Chrome will also have issued when viewed localtly. Firefox should have no problem though.
Copy link to clipboard
Copied
Yes, previously my main issue was with IE 11--once help was uploaded to the Web, I was able to view it on Chrome, Firefox, and IE 10, at least.
Now, unfortunately, I can't use the contents, index, or search on ANY browser.
Copy link to clipboard
Copied
Unfortunately IE 11 s not playing well with many who try to play in their sand box...
Copy link to clipboard
Copied
I have been having the same issues with RH9 generated WebHelp in IE 11. The TOC was totally blank and the Search tab looked fine but did not function. Everything worked fine in FireFox. After much experimenting and online research in these forums and elsewhere, I have been able to get the TOC to display properly in IE 11 (and Firefox) but the fix has caused the Search tab to stop functioning as per this other forum post RH9 Webhelp Search function is not working properly.
I need to have BOTH TOC and Search displayed and functioning properly but in order to get the TOC displayed properly I had to change the Preferred Format setting to "Pure HTML" and, according to the post mentioned above, that is what messes up the Search function. Is there a solution that will allow both to function properly?
Here is a summary of the steps I have taken to get to this point:
Both of my projects are run locally - one is release documentation that is distributed on a CD and the other is CSH which is loaded on the local server with the software for which it was created.
Dorothy