How do I install Adobe Presenter 9 on Windows 8.1 running MS Office 2013 (32 bt)?

[dmonthere]

How can I install a trial version of Adobe Pesenter 9 running Windows 8.1 and also running MS Office 2013? I am sure it is 32 bit, so that is not the issue. I can see it in the add-ins in Power Point, but when I check it to run, it will not do anything. I have restarted my computer, unistalled and reinstalled Adobe Presenter a few times, and still, it will not work. It was working at one time, but now it will not work for the life of me. I have completed a presentation I would like to showcase in my portfolio. Please help me with this problem. Thank You!!

[Jeff A Wright]

Moving this discussion to the Presenter forum.

[dmonthere]

Hi all,

I am still waiting for an answer to this. Does anyone know how to fix this problem? I would like to put an example of Adobe Presenter in my portfolio, but am starting to think it might be best to change it to another similar product since I can't figure out how to install it. Any help would be appreciated!

Thank you!

[Jorma_at_CoSo]

When Presenter stops functioning for me (I click on any of the buttons and nothing happens), I launch Windows Task Manager and find any PowerPoint Process running (usually in Background processes), and force it to quit. Then re-launching PPT will allow the Presenter function to work.

Not sure if this matches your situation, but worth trying.

[dmonthere]

Hi Jorma,

Thanks for the reply. Unfortunatelly I can't get Adobe Presenter to even show up with its buttons visable in Power Point. It is available in the add-ons and I check it, but the tab never even appears.

What is weird is that it was there at one time and I was able to create a training with it and publish it. But I need to make adjustments to my presentation and now I can't even get it working. Super strange.

Anyway, any help would be so appreciated!!

Thanks,

Denise

[Jorma_at_CoSo]

Well, I figured it was a long shot, but thought I would throw it out there. The buttons not appearing is a different issue for sure.

When you look in the Add-in's dialog, do you see Presenter as disabled? If so, can you re-enable it and then close and relaunch Presenter?

If you go to File > Account in PPT 2013 you should be able to see if it is 32 or 64 bit. Never hurts to check, though I know you said it was 32 bit.

Did you get any errors when installing/reinstalling Presenter?

[dmonthere]

Hi again,

Yes, I see it as disabled, but when I enable it and then close and relaunch

Power Point, it still is not there. Here are some stills of what I have:

After turning it on and then restarting Power Point:

Super weird for sure. Any help would be appreciated!!

Denise

[Pushpendra_yadav1]

Hi ,

Welcome to Adobe Support,

Please Launch Powerpoint as an administrator , Right click/Properties/Compatibility and check Run this program as an administrator.

Go to File/Options/COM Add-ins,check Adobe Presenter Powerpoint COM Addin. click on ok.

Then look for the disabled add-ins if you found adobe presenter add-in disable ,enable it. close Powerpoint, relaunch it again and let me know if you see adobe presenter add-in enable and active in the powerpoint.

Please let me know if it helps you.

Thanks & Regards,

Puspendra Yadav

Adobe Support.

[dmonthere]

Hi Puspendra,

It looks like by just opening it as an Administrator, I have access to the

Adobe Presenter tab. However, as soon as I try to use the Slide Manager, I

get this error message:

On Mon, Feb 3, 2014 at 2:22 PM, Pushpendra yadav

[Pushpendra_yadav1]

Thanks for your quick response, Could you paste the screenshot of an error, so that I can help you accordingly or you may send me an email at tcssup@adobe.com with the subject line of this concern. We may need to troubleshoot the concern, according to the error message.

Thanks & Regards,

Puspendra Yadav

Adobe Support.

[kschmid102]

I am having the same problem.  When I run as admin the Presenter ribbon appears.  However, when I try to use it, PowerPoint locks up and I get the "Not Responding" msg. 

I am running Windows 8.1, Office 2013 and Presenter 9.0.  I know that Office is 32 bit and I think Presenter is 32 bit but I'm not sure how to find out what Presenter is. 

Can you help me?

-Kristi