PDF Generator, RHEL and PostScript to PDF

[AJMott]

We're beginning an eval of LiveCycle and PDF Generator. I've successfully installed LiveCycle on RHEL 6.1, and everything appears to be configured correctly. (I'm able to load the adminui, at least.) The only module installed is PDF Generator, and when I attempt to convert a PostScript file to a PDF, it fails with the following error:

2014-01-08 16:36:27,398 INFO  [com.adobe.service.ProcessResource] (http-0.0.0.0-8080-2) ALC-BMC-001-505: Service PsToPdfSvc: Starting native process with command line "/usr/share/lc_jboss/server/lc_mysql/svcnative/PsToPdfSvc/PsToPdfService.exe" 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   -AppServer jboss

2014-01-08 16:36:27,402 ERROR [com.adobe.service.ProcessResource] (http-0.0.0.0-8080-2) ALC-BMC-001-005: Service PsToPdfSvc: Error starting native process "/usr/share/lc_jboss/server/lc_mysql/svcnative/PsToPdfSvc/PsToPdfService.exe" 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   -AppServer jboss

java.io.IOException: Cannot run program "/usr/share/lc_jboss/server/lc_mysql/svcnative/PsToPdfSvc/PsToPdfService.exe" (in directory "/usr/share/lc_jboss/server/lc_mysql/svcnative/PsToPdfSvc"): java.io.IOException: error=2, No such file or directory

          at java.lang.ProcessBuilder.start(ProcessBuilder.java:470)

          at java.lang.Runtime.exec(Runtime.java:593)

          at com.adobe.service.ProcessResource.startProcess(ProcessResource.java:618)

          at com.adobe.service.ProcessResource.<init>(ProcessResource.java:197)

          at com.adobe.service.ProcessFactoryManager.createConnectionResource(ProcessFactoryManager.java:64)

          at com.adobe.service.ResourcePooler.allocateResource(ResourcePooler.java:154)

          at com.adobe.service.ConnectionFactoryManagerPeer.getConnectionResourceFromPool(ConnectionFactoryManagerPeer.java:79)

          at com.adobe.service.J2EEConnectionFactoryManagerPeerImpl.getConnection(J2EEConnectionFactoryManagerPeerImpl.java:120)

          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

          at java.lang.reflect.Method.invoke(Method.java:597)

          at com.adobe.util.ConnectionFactoryReflectionWrapper.getConnection(Utilities.java:1166)

          at com.adobe.pdfg.PsToPDFTransactionCallback.doInTransaction(PsToPDFTransactionCallback.java:111)

          at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew(EjbTransactionBMTAdapterBean.java:218)

          at sun.reflect.GeneratedMethodAccessor541.invoke(Unknown Source)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

          at java.lang.reflect.Method.invoke(Method.java:597)

Sure enough, when I browse to the directory there is no .exe file (or anything for that matter) in there. Which actually confuses me a little - why is it trying to run an exe file on a Linux environment? I'm really quite green at LiveCycle and am not sure what information would be useful to provide other than the OS and installed software:

OS: RHEL 6.1

JAVA: 1.6 u45

AppServer: JBoss 5.1 (the one preconfigured with the LCES4 distributable)

LiveCycle: ES4 (11.0)

I'm happy to provide additional information that will help in debugging this issue. (This feels like a misconfiguration on my part, and I hope someone else has gone through this that can provide a bit of feedback.)

Thanks.

UPDATE: I have resolved the issue of the exe not being in the folder specified - was a bad ear deploy. So the executable now exists:

/usr/share/lc_jboss/server/lc_mysql/svcnative/PsToPdfSvc/PsToPdfService.exe

However, we're still getting the error about not being able to find the executable. Here's the directory list:

[dmadmin@localhost PsToPdfSvc]$ pwd

/usr/share/lc_jboss/server/lc_mysql/svcnative/PsToPdfSvc

[dmadmin@localhost PsToPdfSvc]$ ls -ltr

total 23612

-rw-rw-r--. 1 dmadmin dmadmin     100 Mar  6  2013 EchoFontNames.ps

-rw-rw-r--. 1 dmadmin dmadmin 5265765 Mar  6  2013 superatm.db

-rw-rw-r--. 1 dmadmin dmadmin    3316 Mar  6  2013 startupNORM.ps

-rw-rw-r--. 1 dmadmin dmadmin  524536 Mar  6  2013 ps.vm

-rw-rw-r--. 1 dmadmin dmadmin 4420529 Mar  6  2013 libstdc++.so.6

-rw-rw-r--. 1 dmadmin dmadmin 5955046 Mar  6  2013 libnserver.so

-rw-rw-r--. 1 dmadmin dmadmin  926484 Mar  6  2013 libJP2K.so

-rw-rw-r--. 1 dmadmin dmadmin  221143 Mar  6  2013 libgcc_s.so.1

-rw-rw-r--. 1 dmadmin dmadmin  220752 Mar  6  2013 libBIBUtils.so

-rw-rw-r--. 1 dmadmin dmadmin  294544 Mar  6  2013 libBIB.so

-rw-rw-r--. 1 dmadmin dmadmin 4698220 Mar  6  2013 libAGM.so

-rw-rw-r--. 1 dmadmin dmadmin  382392 Mar  6  2013 libAdobeXMP.so

-rw-rw-r--. 1 dmadmin dmadmin  981900 Mar  6  2013 libACE.so

-rwxrwxr-x. 1 dmadmin dmadmin  197309 Mar  6  2013 PsToPdfService.exe

drwxrwxr-x. 9 dmadmin dmadmin    4096 Jan  8 15:27 Resource

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:27 CID

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:27 FS

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:27 Fonts

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:27 PGF

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:27 Lib

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 SchemaExtensions

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 Settings

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 Usr

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 Sys

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 doc

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 encodings

drwxrwxr-x. 2 dmadmin dmadmin    4096 Jan  8 15:28 iccProfiles

-rw-rw-r--. 1 dmadmin dmadmin      32 Jan  8 15:28 md5.digest

Again, this seems like a configuration issue, but I'm really at a loss as to what I've misconfigured.

[AJMott · Accepted solution]

There appears to not be a lot of successful resolution to many questions around here, so let me contribute what I discovered for those who may run into this issue:

After checking the installation multiple times, messing with permissions, etc., it boiled down to a missing library. Essentially, when installing LiveCycle on a fresh RHEL x64 installation, RHEL does not come with the necessary 32-bit libraries that PDF Generator requires. The library that is missing for RHEL is glibc.i686. Interestingly, this is noted as a required library for installing LiveCycle on SUSE, but not RHEL.

Cheers.