16 Replies Latest reply: Feb 8, 2014 10:54 AM by acevedo.e76 Branched to a new discussion. RSS

    Media Encoder CC Crashes Loading Looks 3

    thecasemaster Community Member

      Every time I load Media Encoder it crashes when "Loading Looks3_AE10.plugin. I have no idea where to even start with trying to fix this. I just formated my primary drive and am in the process of reinsalling and setting everything up. So I just got all my stuff reinstalled and updated and was going to test something out in Media Encoder and I get this same issue every time. I've tried updating the OS, restarting, making sure everything else is up to date and nothing helps.

       

      Crash Report:

       

      Process:         Adobe Media Encoder CC [380]

      Path:            /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC

      Identifier:      com.adobe.ame.application

      Version:         7.2.0.43 (7.2.0)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [143]

      User ID:         501

       

       

      Date/Time:       2014-02-05 11:39:48.893 -0600

      OS Version:      Mac OS X 10.8.5 (12F45)

      Report Version:  10

       

       

      Interval Since Last Report:          48162 sec

      Crashes Since Last Report:           4

      Per-App Interval Since Last Report:  74 sec

      Per-App Crashes Since Last Report:   4

      Anonymous UUID:                      244D09B4-BE79-9EB3-AE75-A679C3AA1A7A

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_CRASH (SIGABRT)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

       

       

      Application Specific Information:

      terminate called throwing an exception

      abort() called

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib                  0x00007fff90521212 __pthread_kill + 10

      1   libsystem_c.dylib                       0x00007fff96fd5b24 pthread_kill + 90

      2   libsystem_c.dylib                       0x00007fff97019f61 abort + 143

      3   libc++abi.dylib                         0x00007fff9321c9eb abort_message + 257

      4   libc++abi.dylib                         0x00007fff9321a39a default_terminate() + 28

      5   libobjc.A.dylib                         0x00007fff968cd887 _objc_terminate() + 111

      6   libc++abi.dylib                         0x00007fff9321a3c9 safe_handler_caller(void (*)()) + 8

      7   libc++abi.dylib                         0x00007fff9321a424 std::terminate() + 16

      8   libc++abi.dylib                         0x00007fff9321b58b __cxa_throw + 111

      9   com.adobe.dvacore.framework             0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813

      10  com.adobe.AMEAppFoundation.framework          0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425

      11  com.adobe.Batch.framework               0x0000000105c0a842 AMEBatch::Initialize() + 2194

      12  com.adobe.ame.application               0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811

      13  com.adobe.ame.application               0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426

      14  com.adobe.exo.framework                 0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066

      15  com.adobe.ame.application               0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576

      16  com.adobe.ame.application               0x0000000100056a38 main + 424

      17  com.adobe.ame.application               0x0000000100003f74 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib                  0x00007fff90521d16 kevent + 10

      1   libdispatch.dylib                       0x00007fff9564edea _dispatch_mgr_invoke + 883

      2   libdispatch.dylib                       0x00007fff9564e9ee _dispatch_mgr_thread + 54

        • 1. Re: Media Encoder CC Crashes Loading Looks 3
          Peru Bob Community Member

          Have you asked Red Giant?

          • 2. Re: Media Encoder CC Crashes Loading Looks 3
            thecasemaster Community Member

            Why would I ask Red Giant why Adobe's program is crashing when we haven't even assessed whether it is an issue with Adobe software or not?

            • 3. Re: Media Encoder CC Crashes Loading Looks 3
              acevedo.e76 Community Member

              I'm getting the same issue.

               

              Here is my report:

               

              Process:         Adobe Media Encoder CC [797]

              Path:            /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC

              Identifier:      com.adobe.ame.application

              Version:         7.2.0.43 (7.2.0)

              Code Type:       X86-64 (Native)

              Parent Process:  launchd [197]

              Responsible:     Adobe Media Encoder CC [797]

              User ID:         501

               

               

              Date/Time:       2014-02-05 13:23:34.764 -0500

              OS Version:      Mac OS X 10.9.1 (13B42)

              Report Version:  11

              Anonymous UUID:  5093BAE8-5BE0-C005-7453-67715FA016E2

               

               

              Sleep/Wake UUID: B36E4F65-7E25-490D-80BF-880D8A56C19D

               

               

              Crashed Thread:  0  Dispatch queue: com.apple.main-thread

               

               

              Exception Type:  EXC_CRASH (SIGABRT)

              Exception Codes: 0x0000000000000000, 0x0000000000000000

               

               

              Application Specific Information:

              terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.

              abort() called

               

               

              Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

              0   libsystem_kernel.dylib                  0x00007fff9513e866 __pthread_kill + 10

              1   libsystem_pthread.dylib                 0x00007fff93e3135c pthread_kill + 92

              2   libsystem_c.dylib                       0x00007fff9408abba abort + 125

              3   libc++abi.dylib                         0x00007fff9348c141 abort_message + 257

              4   libc++abi.dylib                         0x00007fff934b1aa4 default_terminate_handler() + 240

              5   libobjc.A.dylib                         0x00007fff943a0322 _objc_terminate() + 124

              6   libc++abi.dylib                         0x00007fff934af3e1 std::__terminate(void (*)()) + 8

              7   libc++abi.dylib                         0x00007fff934aee6b __cxa_throw + 124

              8   com.adobe.dvacore.framework             0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813

              9   com.adobe.AMEAppFoundation.framework          0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425

              10  com.adobe.Batch.framework               0x0000000105c0a842 AMEBatch::Initialize() + 2194

              11  com.adobe.ame.application               0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811

              12  com.adobe.ame.application               0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426

              13  com.adobe.exo.framework                 0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066

              14  com.adobe.ame.application               0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576

              15  com.adobe.ame.application               0x0000000100056a38 main + 424

              16  com.adobe.ame.application               0x0000000100003f74 start + 52

               

               

              Thread 1:: Dispatch queue: com.apple.libdispatch-manager

              0   libsystem_kernel.dylib                  0x00007fff9513f662 kevent64 + 10

              1   libdispatch.dylib                       0x00007fff8da7443d _dispatch_mgr_invoke + 239

              2   libdispatch.dylib                       0x00007fff8da74152 _dispatch_mgr_thread + 52

               

               

              Thread 2:

              0   libsystem_kernel.dylib                  0x00007fff9513ee6a __workq_kernreturn + 10

              1   libsystem_pthread.dylib                 0x00007fff93e31f08 _pthread_wqthread + 330

              2   libsystem_pthread.dylib                 0x00007fff93e34fb9 start_wqthread + 13

               

               

              Thread 3:: Dispatch queue: com.apple.root.low-priority

              0   com.apple.CoreFoundation                0x00007fff94daa48f CFBasicHashSetValue + 3615

              1   com.apple.CoreFoundation                0x00007fff94da9609 CFDictionarySetValue + 217

              2   libCGXType.A.dylib                      0x00007fff9351a6ca copy_name + 105

              3   com.apple.CoreGraphics                  0x00007fff8b755fc8 add_root_name + 65

              4   com.apple.CoreGraphics                  0x00007fff8b755b3f CGFontNameTableCreate + 906

              5   com.apple.CoreGraphics                  0x00007fff8b755794 get_name_table + 29

              6   com.apple.CoreGraphics                  0x00007fff8b755760 CGFontCopyPostScriptName + 9

              7   com.apple.CoreGraphics                  0x00007fff8b7551c6 CGFontCreateFontsWithURL + 455

              8   com.apple.CoreText                      0x00007fff971a11bc CreateFontsWithURL(__CFURL const*, bool) + 22

              9   com.apple.CoreText                      0x00007fff971a07ee CTFontManagerCreateFontDescriptorsFromURL + 54

              10  com.adobe.CoolType                      0x000000010786e00f CTCleanup + 1005217

              11  com.adobe.CoolType                      0x000000010787144f CTCleanup + 1018593

              12  com.adobe.CoolType                      0x0000000107872c96 CTCleanup + 1024808

              13  com.adobe.CoolType                      0x0000000107768f9b 0x10771a000 + 323483

              14  com.adobe.FontEngine.framework          0x0000000107a76f1a CTT1_EnumFontFamilies(unsigned int (*)(void*), void*) + 1370

              15  com.adobe.FontEngine.framework          0x0000000107a75a5e CTFontTypeT1::EnumerateFonts(IFTBase*, unsigned int) + 62

              16  com.adobe.FontEngine.framework          0x0000000107a80e5f IFTBuildFontEnumeration + 159

              17  com.adobe.TitleCG.framework             0x0000000107e68176 initFontDbase(HINSTANCE__*, bool) + 150

              18  com.adobe.TitleCG.framework             0x0000000107e6c868 cgCoreInit + 152

              19  com.adobe.TitleLayout.framework          0x0000000108085ca5 Inscriber::Implementation::Global::Global() + 613

              20  com.adobe.TitleLayout.framework          0x00000001080859bc GetInscriberEnvironment + 44

              21  com.adobe.TitleRenderer.framework          0x00000001087d0cb4 CG::(anonymous namespace)::StartupAsync() + 20

              22  com.adobe.dvacore.framework             0x0000000100273d8f dvacore::threads::ExecuteTopLevelFunction(dvacore::threads::AllocatedFunctionT<boost::fun ction<void ()> > const&) + 31

              23  com.adobe.dvacore.framework             0x0000000100273a8f dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15

              24  libdispatch.dylib                       0x00007fff8da722ad _dispatch_client_callout + 8

              25  libdispatch.dylib                       0x00007fff8da7409e _dispatch_root_queue_drain + 326

              26  libdispatch.dylib                       0x00007fff8da75193 _dispatch_worker_thread2 + 40

              27  libsystem_pthread.dylib                 0x00007fff93e31ef8 _pthread_wqthread + 314

              28  libsystem_pthread.dylib                 0x00007fff93e34fb9 start_wqthread + 13

              • 4. Re: Media Encoder CC Crashes Loading Looks 3
                Peru Bob Community Member

                thecasemaster wrote:

                 

                Why would I ask Red Giant why Adobe's program is crashing when we haven't even assessed whether it is an issue with Adobe software or not?

                Because Red Giant may have had previous complaints about this and may have a solution. No harm in asking, is there?

                • 5. Re: Media Encoder CC Crashes Loading Looks 3
                  MMeguro Adobe Employee

                  Please try changing the permission to the preference folder.  This helped some users solving their crash.  Please access to /Users/<user name>/Library/Preferences/.  Then, choose Get Info for "Adobe" folder there and change the permission.  You need to add your self and give "Read/Write" permission.

                  • 6. Re: Media Encoder CC Crashes Loading Looks 3
                    thecasemaster Community Member

                    You are correct. Sorry. I'm 2 days behind on work because of computer issues and was really frustrated.

                    • 7. Re: Media Encoder CC Crashes Loading Looks 3
                      thecasemaster Community Member

                      That worked. Thank you!

                      • 8. Re: Media Encoder CC Crashes Loading Looks 3
                        acevedo.e76 Community Member

                        When I follow that path, it ends at my username "/users/<username>/". When I open my username folder, the other folders are Applications, Desktop, Documents, Downloads, Movies, Music, PIctures, Public. No "Library" folder.

                         

                        I just reinsalled my OS and Adobe programs. PR continues to crash as soon as I start an export.

                         

                        Suggestions??

                        • 9. Re: Media Encoder CC Crashes Loading Looks 3
                          MMeguro Adobe Employee

                          To access to the Library folder, please try either one of the followings.

                           

                          - Open Finder.  Go menu > Go to Folder > Type ~/Library > Click Go.

                          - Open Finder. While holding the Option key, access to Go menu.  While holding the option key, you can access to the Library folder from Go menu.

                          • 10. Re: Media Encoder CC Crashes Loading Looks 3
                            acevedo.e76 Community Member

                            Thank you so much!

                             

                            When I locted the Adobe folder, I already have Read&Write permmisions.

                             

                            What else can I do?

                            • 11. Re: Media Encoder CC Crashes Loading Looks 3
                              MMeguro Adobe Employee

                              Please make sure the permission has your user name and Read&Write.

                              • 12. Re: Media Encoder CC Crashes Loading Looks 3
                                acevedo.e76 Community Member

                                Shot1 copy.jpg

                                 

                                Here is what I got going on. Still having issue.

                                • 13. Re: Media Encoder CC Crashes Loading Looks 3
                                  MMeguro Adobe Employee

                                  On the screenshot, I see you are at .../Library/Application Support/Adobe.  You need to change .../Library/Preferences/Adobe.

                                  • 14. Re: Media Encoder CC Crashes Loading Looks 3
                                    acevedo.e76 Community Member

                                    shot 2.jpg

                                    Sorry for being such a bother, but there is no Adobe folder inside the Pref. folder.

                                    • 15. Re: Media Encoder CC Crashes Loading Looks 3
                                      MMeguro Adobe Employee

                                      You are under the wrong directory.  There are two different "Library" folders.  One you need to access is under the /Users/<user name>/Library.  The easy way to get to this folder is one of the followings.

                                       

                                      - Open Finder.  Go menu > Go to Folder > Type ~/Library > Click Go.

                                      OR

                                      - Open Finder. While holding the Option key, access to Go menu.  While holding the option key, you can access to the Library folder from Go menu.

                                       

                                       

                                      Hope this helps,

                                      • 16. Re: Media Encoder CC Crashes Loading Looks 3
                                        acevedo.e76 Community Member

                                        Got it!!

                                         

                                        Thank you so much! Sorry for being such a pain!