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update install will not accept password

New Here ,
Feb 07, 2014 Feb 07, 2014

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I am trying to update flach player to 12.0.0.44 A  dialog box saying "install adobe flashplayer wants to make changes. Type your name and password" My name came up automaticlly but it would not acept my password. I reset my password  and am able to log into my account but still ot able to install the software.

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correct answers 1 Correct answer

LEGEND , Feb 07, 2014 Feb 07, 2014

It's not your Adobe password, It's your OS password.

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Community Expert ,
Feb 07, 2014 Feb 07, 2014

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Try the forum for Flashplayer.

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LEGEND ,
Feb 07, 2014 Feb 07, 2014

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LEGEND ,
Feb 07, 2014 Feb 07, 2014

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It's not your Adobe password, It's your OS password.

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Community Beginner ,
Jul 27, 2014 Jul 27, 2014

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what is that?

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LEGEND ,
Jul 27, 2014 Jul 27, 2014

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Your Administrator password.

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Community Beginner ,
Jul 27, 2014 Jul 27, 2014

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what is my administrator?  this is really crazy and very unsatisfactory.  i've been disconnected 4 times from chat also

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Community Beginner ,
Jul 27, 2014 Jul 27, 2014

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i need this for my snapfish account to upload the photos from my iPad.  what is the problem.  how do i do it?  why is this so complicated? ill go to the apple store, they'll figure it out

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LEGEND ,
Jul 27, 2014 Jul 27, 2014

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There is no Flash Player for iOS - Apple won't allow it.

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New Here ,
Jul 28, 2014 Jul 28, 2014

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just read previous questions - like everyone else I'm finding this too frustrating- so are you saying not worth bothering as can't be installed anyway ?

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Adobe Employee ,
Jul 28, 2014 Jul 28, 2014

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Hello,


The Administrator password required to install Flash Player is your OS X user ID password, if you have administrator permissions.  When you log onto your Mac, you log in with a user ID and password.  This is the password required to install Flash Player, or any other application, on Mac.  The password requested is NOT your AdobeID password used to log into these forums.

--

Maria

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New Here ,
Jul 28, 2014 Jul 28, 2014

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I have now entered my user ID and password. That has not worked. I do not know if I have administrator permissions nor do I know what my OX X user ID password is. I would simply like some help to enable me to download Adobe flash player without having to first unearth the mysteries of encryptology

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Community Beginner ,
Jul 28, 2014 Jul 28, 2014

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Jill you sound as frustrated as me. I have installed this before with no problem but my hard drive has just been replaced. This is crazy and not right. I just want to transfer old photos stored in snap fish to iPhoto. I'll go to the apple store and they'll have to figure it out. So irritating. Thanks for everyone's help. I don't want to see that shimmy password rejection again

Kathy

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Adobe Employee ,
Jul 28, 2014 Jul 28, 2014

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Hi Jill and Deadre,

The need to provide a password to install applications is Mac requirement, not Flash Player, evidenced by the dialog displaying being a Mac system dialog, not a Flash Player dialog.

If you're not sure if your user ID is an Administrator or not, you can check the setting in System Preferences > Users & Groups.  If you're not an administrator, you cannot install applications on Mac.  You can also reset your password in this same area.  Simply select the UserID and select 'Change Password'.

HTH.

--

Maria

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New Here ,
Dec 04, 2019 Dec 04, 2019

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Thanks Maria, my Apple ID password is still not letting me in.

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New Here ,
Nov 05, 2014 Nov 05, 2014

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How do I find out my administrator password

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LEGEND ,
Nov 06, 2014 Nov 06, 2014

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Ask the person who installed your operating system.

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New Here ,
Nov 30, 2014 Nov 30, 2014

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Right answer, thanks!  Adobe should change their wording. 

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New Here ,
Nov 30, 2014 Nov 30, 2014

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I meant to reply to Mike M.  Right answer, thanks! Somebody should change that wording - whether it is Adobe or Mac.  It sounds like a Mac mistake.

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