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OSX 10.6.8 Safari: Flash not working, did clean reinstall & but still not working

Guest
Feb 07, 2014 Feb 07, 2014

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OSX 10.6.8 Safari: Flash stopped working (couldn't access Spotify or videos), did clean reinstall & installed newest Flash Player, but still not working and still getting messages to "get flash"

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LEGEND ,
Feb 07, 2014 Feb 07, 2014

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Are you sure you did the full clean install?

Here are step-by-step instructions for 10.6.8: Snow Leopard Clean Install.pdf

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Guest
Feb 07, 2014 Feb 07, 2014

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Followed the step-by-step pdf; but still not working. Tried the manual install, but clicking on the installer does show "Show Package Contents." Searched the contents and resources files, but could not find "Adobe Flash Player.pkg."

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LEGEND ,
Feb 07, 2014 Feb 07, 2014

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Right click or Ctrl+Click

15.jpg

and it's right there

16.jpg

IF   (BIG if...)

You're using the FULL installer and NOT the "stub installer".

Flash Player 12.0.0.44 (MAc OS X)

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Guest
Feb 07, 2014 Feb 07, 2014

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Mike, appreciate your help, but...Did "succesful" manual reinstall, but still the same thing with sites saying I need Flash Play.....

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LEGEND ,
Feb 07, 2014 Feb 07, 2014

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Was your browser open when you ran the Cocoa installer?

If so, it probably didn't replace the plug-in files. Quit the browser completely and then run it.

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Guest
Feb 07, 2014 Feb 07, 2014

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Mike: Just in case, ran through through Cocoa installer again with browser closed and quit; again "successful" install, but still not working.

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Adobe Employee ,
Feb 07, 2014 Feb 07, 2014

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Hi,

What does 'still not working' mean?  What happens when you attempt to view Flash content?

Thank you in advance.

--

Maria

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Guest
Feb 07, 2014 Feb 07, 2014

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Maria: Thanks; when I try to log-in to Spotify, I get the message: "To enjoy Spotify, please install Adobe Flash" (same message I got yesterday when this started); when I try to view videos on Surfline.com (a daily ritual), the videos don't start when clicked; and trying to view some You-tube videos, I get: "The Adobe Flash Player is required for video playbook." All were working normally until yesterday (and I can't think of anything I did that might have triggered it). Thanks again. dewey

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